topic Re: Keypad digits not working during phone call in Android Devices

Keypad digits not working during phone call

AbbyG1 — Wed, 23 Apr 2025 10:30:21 GMT

I cannot select a number on my keypad when given options during a phone call so I cannot ring EE with the problem. As I can't select a number for the option I want it cuts me off. Urgent as other calls I need to make too.

Re: Keypad digits not working during phone call

bristolian — Wed, 23 Apr 2025 10:58:24 GMT

Have you been able to use keypad tones before? If so, when did this problem start?

Are you in the UK or abroad?

Re: Keypad digits not working during phone call

Northerner — Wed, 23 Apr 2025 11:02:56 GMT

Hi @AbbyG1

What device. Does the number keypad come up.

Thanks

Re: Keypad digits not working during phone call

AbbyG1 — Wed, 23 Apr 2025 11:22:30 GMT

Yes as the other day I rang EE (so was able to select the option I needed) to report that my phone was showing I had messages when I didn't. This has happened since that problem was fixed.

In the UK

Re: Keypad digits not working during phone call

AbbyG1 — Wed, 23 Apr 2025 11:32:38 GMT

Samsung S24. Yes it does. Can't call EE as I have to select a number to be transferred to the appropriate department.

Re: Keypad digits not working during phone call

Schockwave — Wed, 23 Apr 2025 12:12:51 GMT

@AbbyG1 , have you rebooted your phone to see if that works?

Re: Keypad digits not working during phone call

AbbyG1 — Wed, 23 Apr 2025 12:33:19 GMT

Yes I have and unfortunately not.

Re: Keypad digits not working during phone call

Rach_H — Wed, 23 Apr 2025 15:28:45 GMT

Hi @AbbyG1,

Welcome to the Community!

I'm sorry to hear you're having this difficulty. Are you able to call us on a friend or family member's phone, so our team can take a look into this?

Rach

Re: Keypad digits not working during phone call

AbbyG1 — Wed, 23 Apr 2025 15:33:28 GMT

Hi Rach

I will try that when I see someone otherwise I will try and get to a store tomorrow. Perhaps there should be another way to contact EE if this happens.

Many thanks

Abby