topic Re: Live chat in Android Devices

Live chat

HollowayRoad — Sun, 12 Nov 2023 15:33:24 GMT

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

Re: Live chat

Northerner — Sun, 12 Nov 2023 15:37:53 GMT

Hi @HollowayRoad

Probably just busy with other customers.

Try calling CS on 150.

Thanks

Re: Live chat

James_B — Sun, 12 Nov 2023 15:50:59 GMT

Are you checking in the help section of the EE app @HollowayRoad?

James

Re: Live chat

HollowayRoad — Sun, 12 Nov 2023 15:55:25 GMT

Both, only messaging and calling them options are offered. Chat has always been offered also before.

Re: Live chat

James_B — Sun, 12 Nov 2023 15:59:42 GMT

Hi @HollowayRoad,

Please select the messaging option to connect with our live chat team.

Thanks

James

Re: Live chat

123450 — Tue, 19 Dec 2023 09:00:11 GMT

@James_B

im not getting a message us option only call us what should i do?

Re: Live chat

James_B — Tue, 19 Dec 2023 09:14:21 GMT

Hi @123450,

Welcome to the EE Community. 🙂

The chat option will only show in the EE app if our messaging team can support your account type.

What type of account do you have with EE?

Are you registered in the EE app as the bill payer or user?

James

Re: Live chat

raviteja0112 — Wed, 16 Apr 2025 09:37:55 GMT

Hello

Re: Live chat

kudos2god — Sun, 20 Apr 2025 09:03:52 GMT

Hello

Re: Live chat

Ali_A — Sun, 20 Apr 2025 10:43:30 GMT

Hi @kudos2god

How can we help?

Ali

Re: Live chat

mariuspieleanu — Wed, 04 Jun 2025 10:30:12 GMT

Hello

Re: Live chat

Leanne_T — Wed, 04 Jun 2025 11:15:32 GMT

Hi there @mariuspieleanu

Thanks for coming to the community 🙂

Do you have a query we can help you with?

If you're looking to discuss your account, please see our Contact Us page for ways to get in touch.

Leanne.

Re: Live chat

Goyalparveen436 — Sat, 14 Jun 2025 12:31:14 GMT

Hi my number is

****

plz cheq this number how much Bill this month pay

tax

[Mod edit: protecting your privacy, we removed all sensitive information.]

Re: Live chat

Goyalparveen436 — Sat, 14 Jun 2025 12:26:29 GMT

Plz reply my massage

Re: Live chat

Lesley_W — Sat, 14 Jun 2025 14:16:19 GMT

Hi @Goyalparveen436

Thanks for coming to our community.

We don't have access to your account here on the forum but you can check your bill by texting BILL to 150 or on your online account.

If neither of these options are good for you, our customer care team will be happy to help if you give them a call.

Lesley

Re: Live chat

Clau1989 — Mon, 28 Jul 2025 08:45:49 GMT

Good morning

Re: Live chat

Leanne_T — Mon, 28 Jul 2025 10:04:28 GMT

Hi there @Clau1989

Thanks for coming to the community.

Do you have a query we can help you with on the community?

Leanne.