topic Re: My number has been spoofed in Android Devices

My number has been spoofed

Danovitch — Tue, 19 Sep 2023 15:28:28 GMT

I have had quite a few calls from people saying they had a missed call from me but I never called them. Apparently this is a symptom of spoofing, so my number is being used by scammers to call people to con them. What can I do about this please?

Re: My number has been spoofed

Christopher_G — Wed, 20 Sep 2023 07:11:04 GMT

Hi @Danovitch

Welcome to the community.

I'm really sorry to hear that. If you speak to our Mobile Care team, they could change your phone number, this will fix the problem in the short term, but would not guarantee that it wouldn't happen again in future.

Spoofed calls are not just targeting UK residents, these calls originate from all over the world. This is a worldwide problem. Both the UK and international regulators are working with the telecoms industry to solve this problem.

Chris

Re: My number has been spoofed

timwright007 — Mon, 08 Jan 2024 10:20:22 GMT

Hi,

Do you know if:

- our numbers being randomly generated and called?

- our telephone numbers being sold from certain website

- other

No worries if not, just wondered if there was a way to protect our telephone numbers.

Kind regards,

Tim

Re: My number has been spoofed

Leanne_T — Mon, 08 Jan 2024 12:19:08 GMT

Hi @timwright007

Thanks for coming here.

You can find full information to see if this is something you are experiencing in the Number spoofing scams - Ofcom support page.

Leanne.

Re: My number has been spoofed

SlipSlot — Wed, 10 Jan 2024 16:45:03 GMT

Doesn't relate to the specific issue in the slightest. Christopher already identified the actual issue and gave an appropriate response so I'm not sure why you felt the need to pipe in with irrelevant information. Where's the 'Not Helpful' button?

Re: My number has been spoofed

Abdul200 — Wed, 19 Mar 2025 11:12:31 GMT

I have this same issue and it’s like almost impossible to get ahold of you guys can you please help

Re: My number has been spoofed

Christopher_G — Wed, 19 Mar 2025 14:09:47 GMT

Hi @Abdul200

Welcome to the community.

I'm sorry to hear that you're having this problem. Did you take a look at my earlier post, and the article that @Leanne_T linked to? The number spoofing Ofcom article explains what could be causing this. It usually dies down after a short time, but if you feel like you need to, you can change your number through our Customer Support team.

Chris

Re: My number has been spoofed

Abdul200 — Wed, 19 Mar 2025 14:21:07 GMT

Would ee give me a new number

Re: My number has been spoofed

Christopher_G — Wed, 19 Mar 2025 14:23:18 GMT

If you speak with our Customer Support team and explain the situation, they'll look into this as an option for you, @Abdul200.

Chris

Re: My number has been spoofed

Abdul200 — Wed, 19 Mar 2025 14:29:15 GMT

Don’t want to be ungrateful but that link is literally taking me in circles.

Re: My number has been spoofed

Christopher_G — Wed, 19 Mar 2025 14:32:07 GMT

Try this one, @Abdul200: Contact Us About Mobile Billing and Account | EE

There's also a live chat service in the 'help' section of the EE App.

Chris

Re: My number has been spoofed

Juliet25 — Mon, 28 Apr 2025 18:30:08 GMT

I’m looking for a solution as I’ve today received over 500 calls from random numbers saying that I’ve called them when I haven’t.

EE says that there’ is nothing they can do except change my number. I’ve had my number for over 20 years and this is not an option for me. So I would really appreciate a workable solution.

Thanks