topic Re: Phone still at store since 01/02/25 supposed to be off for repair. in Android Devices

Phone still at store since 01/02/25 supposed to be off for repair.

TheDoctor07 — Thu, 20 Feb 2025 23:51:07 GMT

Hi, first post, howdy, ok, so O own a google pixel 4A and after a firmware update my battery life has plummeted to barely lasting 12 hours from a full charge and just sitting in my pocket/ bag*. According to google the phone is under a manufacturer repair to sort this out. So I go to my local EE store on the first of feb and drop it off. getting an email etc....

I check the online repairs thing today (20/02/25) and the repair centre is STILL awaiting the phone...seriously...it's probably still sitting at the EE store i dropped it off at.

How can I chase this up, apart from going to the store?

* at times I could see the battery level drop whilst it was in my hand.

Re: Phone still at store since 01/02/25 supposed to be off for repair.

Chris_B — Fri, 21 Feb 2025 08:15:37 GMT

@TheDoctor07 You need to go to the store as that is where you took it.

Re: Phone still at store since 01/02/25 supposed to be off for repair.

TheDoctor07 — Fri, 21 Feb 2025 08:38:44 GMT

I have....they have said it HAS been sent off!

I am fuming....Will pop back later today.

Re: Phone still at store since 01/02/25 supposed to be off for repair.

Lesley_W — Fri, 21 Feb 2025 12:31:42 GMT

Hi @TheDoctor07

Welcome to our community.

Let me know how you get on with the store, they should be able to track your phone if they have sent it to the repair centre and give you an update.

Lesley

Re: Phone still at store since 01/02/25 supposed to be off for repair.

TheDoctor07 — Sun, 23 Feb 2025 04:52:52 GMT

Hi Lesley,

Thank you for your reply, I have chased it up, it is still awaiting receipt at the repair centre?

So its either still at the shop, or has gone missing between the shop and the repair centre.

Re: Phone still at store since 01/02/25 supposed to be off for repair.

Lesley_W — Sun, 23 Feb 2025 10:16:47 GMT

Did you speak to the store for an update @TheDoctor07 ?

Lesley

Re: Phone still at store since 01/02/25 supposed to be off for repair.

TheDoctor07 — Sun, 23 Feb 2025 10:31:15 GMT

Yes...

apparently the repair centre has a big backlog!

Re: Phone still at store since 01/02/25 supposed to be off for repair.

Lesley_W — Sun, 23 Feb 2025 12:24:04 GMT

Appreciate your reply @TheDoctor07

A backlog wouldn't explain why the repair centre doesn't have your phone as delivery should have still taken place. I think the best next steps would be to speak with our retail team. You can contact them via our normal customer service and they can pop you through. They will be able to check this and intervene if needed.

Lesley

Re: Phone still at store since 01/02/25 supposed to be off for repair.

TheDoctor07 — Sun, 23 Feb 2025 20:29:17 GMT

Will do tomorrow, thanks Lesley.

I am not amused....:-(

Re: Phone still at store since 01/02/25 supposed to be off for repair.

TheDoctor07 — Tue, 25 Feb 2025 18:15:38 GMT

got an email today saying my phone is NOW in receipt of the EE repair centre.

Re: Phone still at store since 01/02/25 supposed to be off for repair.

TheDoctor07 — Wed, 12 Mar 2025 05:53:00 GMT

I picked up my phone...its indoors...I STILL keep getting texts and emails saying that my phone is ready to be picked up!

Re: Phone still at store since 01/02/25 supposed to be off for repair.

Leanne_T — Wed, 12 Mar 2025 08:43:30 GMT

Morning @TheDoctor07

Thanks for coming back to us.

If you're still getting the texts to pick up the phone, please give us a call on 150 and the team will get this updated for you.

Thanks 🙂

Leanne.