https://community.ee.co.uk/t5/Android-Devices/Trade-in/m-p/1505095#M92440 <P>I have just taken out a new contract and have transferred everything ready to send my old phone back but haven't been given any instructions or delivery labels for my old phone, I have the big box the new phone came in which says on the packaging to use to send the device back in but there's no label to post it with?&nbsp;</P><P>Do I wait for something to come through in my emails or the post or can I hand the old device in at a EE store?</P> Sun, 09 Feb 2025 01:00:13 GMT Ben22 2025-02-09T01:00:13Z https://community.ee.co.uk/t5/Android-Devices/Trade-in/m-p/1505095#M92440 <P>I have just taken out a new contract and have transferred everything ready to send my old phone back but haven't been given any instructions or delivery labels for my old phone, I have the big box the new phone came in which says on the packaging to use to send the device back in but there's no label to post it with?&nbsp;</P><P>Do I wait for something to come through in my emails or the post or can I hand the old device in at a EE store?</P> Sun, 09 Feb 2025 01:00:13 GMT https://community.ee.co.uk/t5/Android-Devices/Trade-in/m-p/1505095#M92440 Ben22 2025-02-09T01:00:13Z https://community.ee.co.uk/t5/Android-Devices/Trade-in/m-p/1505158#M92441 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/394559">@Ben22</a></SPAN>&nbsp;<BR /><BR />Thanks for coming to our community.<BR /><BR />Your trade in bag will arrive separately within 7 days of your phone arriving. This could take longer if your phone was a pre-order or a back order to allow extra time for the phone to reach you before the bag is sent.<BR /><BR />Lesley</P> Sun, 09 Feb 2025 10:24:46 GMT https://community.ee.co.uk/t5/Android-Devices/Trade-in/m-p/1505158#M92441 Lesley_W 2025-02-09T10:24:46Z