topic Re: Sony 10 in Android Devices

Sony 10

Stevie2474 — Tue, 04 Feb 2025 09:39:05 GMT

I've been sent the unlock pin 16 digits doesn't work so reading other posts put the last digits of the code it didn't work tried the first 8 didn't work

Re: Sony 10

Ali_A — Tue, 04 Feb 2025 11:41:37 GMT

Hi @Stevie2474

Welcome to the Community.

Are you able to follow the instructions at How do I remove the operator lock on my Xperia device?

If the code is still not working, please call our Customer Service team who'll be able to raise a form to verify the code.

Ali

Re: Sony 10

Chris_B — Tue, 04 Feb 2025 14:06:50 GMT

@Stevie2474 The last 8 and first 8 are for when you need to unfreeze the device because the wrong unlock code has been entered wrong to many times this is called a MCK code.
have you entered the unlock code too many times and froze the device ?