topic Re: Mobile data not working on my Samsung in Android Devices

Mobile data not working on my Samsung

Heathkl — Mon, 27 Jan 2025 11:30:40 GMT

I have recently moved my EE sim from my Apple device to my Samsung and mobile data is not working. I have mobile data active but it will not allow me to send messages, browse etc unless I am wifi. Any guidance would be welcomed

Re: Mobile data not working on my Samsung

Leanne_T — Mon, 27 Jan 2025 13:10:08 GMT

Hi there @Heathkl

Thanks for coming to the community.

Which Samsung device are you using? Do you get an error message when trying to access data?

Can you make calls and send texts?

Speak to you soon 🙂

Leanne.

Re: Mobile data not working on my Samsung

Heathkl — Mon, 27 Jan 2025 13:30:58 GMT

Hi Leanne

I cannot make calls or texts , however a few texts have gone through but they take a very long time

Galaxy s22 Ultra

Re: Mobile data not working on my Samsung

Peter_W — Mon, 27 Jan 2025 14:43:33 GMT

Thanks @Heathkl, are you using an eSIM or a physical SIM?

When you're on the lock screen too, does it show EE in the top left corner of the screen?
Peter

Re: Mobile data not working on my Samsung

bristolian — Mon, 27 Jan 2025 14:54:49 GMT

On the assumption that you have EE coverage and can make & receive voice calls, send & receive texts....

Try re-sending the EE-specific mobile data config from https://setup-ee.wdsglobal.com/internet

Re: Mobile data not working on my Samsung

Northerner — Mon, 27 Jan 2025 15:34:40 GMT

Hi @Heathkl

Is your Samsung phone from EE.

Are you in the UK.

Thanks

Re: Mobile data not working on my Samsung

Heathkl — Mon, 27 Jan 2025 16:00:23 GMT

its a physical sim and the lock scree shows EE but no indication of 4 or 5G

Re: Mobile data not working on my Samsung

Heathkl — Mon, 27 Jan 2025 16:00:57 GMT

the phone is not from EE but the Sim is EE

Re: Mobile data not working on my Samsung

Peter_W — Mon, 27 Jan 2025 16:34:04 GMT

If it's showing EE that's a good sign @Heathkl , you'll need to switch off WiFi before it shows a 4G / 5G indicator too.

I would definitely recommend trying to download the internet settings @bristolian shared here.

If this phone has previously been used on a different network, then it may still be configured to that network.

As it's an iPhone you had previously too, often you'll need to de-register from iMessage in order to send normal texts, so this is worth checking out.

Peter

Re: Mobile data not working on my Samsung

Marlowe05 — Wed, 06 Aug 2025 09:15:44 GMT

I've got a samsung 20 fe phone with a new ee sim card and it's not letting me connect my data when I'm trying to do it manually its only allowing me to connect to 2g/3g lite which won't allow me to use data without wifi

Re: Mobile data not working on my Samsung

Alex_H — Wed, 06 Aug 2025 11:19:48 GMT

Hi @Marlowe05,

Welcome to the EE Community

When you say you have a new EE SIM card is this a replacement SIM for a number you already have with us or have you just joined us? Are you unable to call and text also?

Is this happening in one specific area or everywhere you go? Have you checked the coverage checker to see if there are any issues at the moment in your area?

Few things you can check on the phone, first the Network mode in Settings> Connections> Mobile Networks> Network mode and make sure its set to the 4G or 5G mode depending on if your phone is 5G capable.

Check if your phone needs a software update in Settings> Software update.

Try a reset of your network settings in Settings> General management> Reset> Reset mobile network settings and then give the phone a restart.

Alex