topic Re: Unable to set up Samsung Galaxy A9+ in Android Devices

Unable to set up Samsung Galaxy A9+

charl0577 — Tue, 21 Jan 2025 08:14:54 GMT

I have just received my Samsung Galaxy A9+ but I cannot set it it.

I get as far as selecting my WIFI and putting the password in but then I get a message saying connected without internet and I cannot get any further to set anything up.

Am I doing something wrong?

Im frustrated and thinking of sending it back

Re: Unable to set up Samsung Galaxy A9+

bristolian — Tue, 21 Jan 2025 08:35:05 GMT

Assuming your phone is connected to an otherwise working router, with a correct password, it usually self-resolves after a minute or so.

If not, you may need to start checking other devices connected to the same router, for comparison.

Re: Unable to set up Samsung Galaxy A9+

charl0577 — Tue, 21 Jan 2025 08:36:20 GMT

Everything else I have is connected to the router, Ive switched it off and on again, forgot the network and started again but nothing works

Re: Unable to set up Samsung Galaxy A9+

Rach_H — Tue, 21 Jan 2025 11:25:52 GMT

Hi @charl0577,

Welcome to the Community!

We don't want you to have any issues setting up your new phone, so I'm sorry to hear this is happening. If you're able to pop into an EE store the team will be happy to take a closer look, and help you get things up and running.

Rach