topic Re: Warranty period on Google Pixel 8 handset only in Android Devices

Warranty period on Google Pixel 8 handset only

PointlessMonkey — Mon, 13 Jan 2025 10:21:05 GMT

Can anyone tell me the warranty period for a Google Pixel 8 handset that I ordered through EE in December 2023? I'm having a green screen issue and don't know if I need to contact EE to resolve or Google direct.

Re: Warranty period on Google Pixel 8 handset only

Chris_B — Mon, 13 Jan 2025 10:26:35 GMT

@PointlessMonkey you get a one-year warranty.

You can contact EE or google but this will cost you to repair if you don’t have insurance

Re: Warranty period on Google Pixel 8 handset only

PointlessMonkey — Mon, 13 Jan 2025 11:33:03 GMT

Thanks @Chris_B . I think manufacturer warranty is two years so i'll go to Google as I am outside of the one year for EE. Hopefully there won't be a cost to me as this is a known issue on Pixel phones.

Re: Warranty period on Google Pixel 8 handset only

Peter_W — Mon, 13 Jan 2025 12:12:12 GMT

Hey there @PointlessMonkey 😊

Welcome to the EE Community!

As @Chris_B has mentioned here, the standard warranty on Pixel handsets is 12 months, and you can check out the Warranty status of your phone here.

Some of our plans in 2023 did include an extended warranty for the duration of the contract, but it would depend on the specific terms of the plan you're on.

If you can't get this sorted via Google it's definitely worth reaching out to our team, and they'll be able to let you know if this is something you're covered under.

Peter

Re: Warranty period on Google Pixel 8 handset only

PointlessMonkey — Mon, 13 Jan 2025 13:04:56 GMT

Thanks @Peter_W . This was a handset only purchase so won't be covered under the additional warranty. Thanks though.

Re: Warranty period on Google Pixel 8 handset only

Peter_W — Mon, 13 Jan 2025 13:09:34 GMT

Ahh okay, @PointlessMonkey.

Was worth mentioning just in case 😊

I'll keep everything crossed Google help you get this resolved too 🤞

Peter

Re: Warranty period on Google Pixel 8 handset only

UTFC-55 — Wed, 15 Jan 2025 14:17:55 GMT

Does anyone have a contact number or email address for Google please? how do you get hold of them?

Regards Paul

Re: Warranty period on Google Pixel 8 handset only

Chris_B — Wed, 15 Jan 2025 18:23:11 GMT

@UTFC-55 You start with THIS

Re: Warranty period on Google Pixel 8 handset only

UTFC-55 — Thu, 16 Jan 2025 09:22:50 GMT

Hi Chris, I have followed that link and got nowhere with it. My phone qualifies for a 'free replacement batttery', but when the ee store advisor knows nothing about the 'appeasement offer programme' and after ringing ee direct, they too know nothing about it, what are you suppossed to do then? That is why i asked, if anyone has direct contact details for Google, as they have caused the problem.

Regards Paul

Re: Warranty period on Google Pixel 8 handset only

Peter_W — Thu, 16 Jan 2025 13:01:21 GMT

Hey again @UTFC-55, where exactly have you been advised that you qualify for a free replacement?

If this is a known fault that Google have advised on specifically, it could be worth taking a look at their contact form here.

Peter

Re: Warranty period on Google Pixel 8 handset only

UTFC-55 — Thu, 16 Jan 2025 13:16:52 GMT

Hi Pete

I've filled in the form , tells me I qualify for a replacement free battery. Clicked on local EE store, confirmed I'm legible.

But then when I went onto the EE shop they said they know nothing about it .

Re: Warranty period on Google Pixel 8 handset only

Peter_W — Thu, 16 Jan 2025 14:04:30 GMT

Thanks @UTFC-55, if possible can you please pop up a screenshot of the message that mentions you're eligible?

Just make sure to mask any personal details that may be included.
Peter

Re: Warranty period on Google Pixel 8 handset only

razeman — Sun, 01 Jun 2025 16:04:31 GMT

Hi,

I ran into the same problem and I'm in the same situation whereby I only bought the handset via EE. I am wondering how did you get on with claiming the warranty. Did you successfully get it repaired under warranty?

Re: Warranty period on Google Pixel 8 handset only

PointlessMonkey — Sun, 01 Jun 2025 16:17:20 GMT

Yes I went direct through Google. Click the start repair on this link https://support.google.com/pixelphone/answer/9218411?hl=en.

Got them to send me packaging and then sent off. Took a day to get there (went through three countries) but a bit longer to come back as it was the weekend. Imagine if I had sent it on the weekend or first thing Monday it would have come back that week.

Note, it doesn't ask what the problem is, you just say screen. Mine was intermittent so I did stick a print out of what I saw when it happened, don't know if this made any difference though.

Re: Warranty period on Google Pixel 8 handset only

razeman — Sun, 01 Jun 2025 16:28:25 GMT

I looked at the Google webpage and was glad to see that it's a known issue and the pixel 8 is listed under the extended warranty device list. There are as authorised repair partners where I could walk in for a repair. I'm going to try one near my workplace.

Thanks for getting back and being so helpful