topic Re: Google pixel 8a fault with calling int'l mobiles in Android Devices

Google pixel 8a fault with calling int'l mobiles

Katherine90 — Sat, 28 Dec 2024 18:45:09 GMT

Today, I went into the EE store local to me and explained that I had to go there after a lengthy phone call to Customerservice in regards to calls to international mobiles (specifically Guernsey) not going through at all on my google pixel 8a which has been the case for 2 months at all .I'm on pay monthly and have no spend cap on the account. I have 500 international minutes /month . Calls to Guernsey landlines go thru ok . When I phone Guernsey mobiles, i get the standard call charge disclaimer then it immediately fails to connect (no ring ring before call is connected at all) . The man in store did several tests and had to escalate to his boss , he tried putting my sim in his android phone which is of a different make and it worked. But when it was put back to my phone, it still refused to call guernsey mobiles so it had to go to the boss and he had to give me a new SIM. i tried calling guernsey mobiles on that brand new SIM and that still failed . I was told to try several times without any luck. However when i put it in my carers' samsung phone, it worked. When i put it back in my google pixel 8a, it still didn't work after trying several times. She said that the fault is with my phone. I have heard that this has been a very common recent problem for a lot of people with the Google Pixel phones in the last 2 months. I have been told to make a complaint to EE Customer service to someone at second level

Re: Google pixel 8a fault with calling int'l mobiles

Northerner — Sat, 28 Dec 2024 19:47:48 GMT

Hi @Katherine90

Back up the phone and factory reset.

Then try again.

Thanks

Re: Google pixel 8a fault with calling int'l mobiles

Katherine90 — Sun, 29 Dec 2024 12:23:20 GMT

I tried that at the store and that still failed

Re: Google pixel 8a fault with calling int'l mobiles

Lesley_W — Sun, 29 Dec 2024 15:03:21 GMT

Hi @Katherine90

Thanks for coming to our community.

If you need to speak to our second level technical team, you can do so by speaking to our technical team on 150 who will need to run through some initial checks and then can get you through to them.

Lesley

Re: Google pixel 8a fault with calling int'l mobiles

peterdstone — Thu, 31 Jul 2025 21:19:34 GMT

Same issue did you get anywhere.

Re: Google pixel 8a fault with calling int'l mobiles

Katherine90 — Fri, 01 Aug 2025 06:08:29 GMT

No. Had to do an early upgrade at £200 and choose a different phone