topic Re: SIM 1 not allowed Sony in Android Devices

SIM 1 not allowed Sony

Gina_D — Tue, 29 Oct 2024 19:32:48 GMT

I'm currently traveling and I'm in Australia. I got the roaming pass and everything has been working fine. Now I have got a message saying SIM 1 not allowed and I am unable to call or go on the internet other than WiFi. I can't phone EE and it won't let me call over WiFi. I've restarted, cleaned the SIM, put on aeroplane mode. I am away for another 2 weeks... Any suggestions?

Re: SIM 1 not allowed Sony

bristolian — Tue, 29 Oct 2024 20:48:43 GMT

Does your phone show a connection to any Australian networks?

Re: SIM 1 not allowed Sony

Gina_D — Tue, 29 Oct 2024 21:36:27 GMT

It did but now it won't show any. I think it's a sim issue.

Re: SIM 1 not allowed Sony

bristolian — Tue, 29 Oct 2024 23:12:38 GMT

Are the symptoms the same if you put your SIM in the second slot?

Re: SIM 1 not allowed Sony

Leononeill — Mon, 23 Dec 2024 08:01:56 GMT

Did that work?

I have the same issue

Re: SIM 1 not allowed Sony

Leanne_T — Mon, 23 Dec 2024 08:04:21 GMT

Hi there @Leononeill

Welcome to the community 🙂

Are you able to try removing the SIM card and trying the second SIM card slot to see if you get signal?

How long ago did you last use the SIM card? Are you in the UK?

Thanks.

Leanne.

Re: SIM 1 not allowed Sony

Leononeill — Mon, 23 Dec 2024 08:10:32 GMT

The SIM doesn't seem to fit in the other (SD card) slot.
I'm in Australia - the SIM was working until I arrived (worked in the
Singapore airport)

Re: SIM 1 not allowed Sony

Leononeill — Mon, 23 Dec 2024 08:12:03 GMT

The SIM doesn't seem to fit in the other slot for SD card.

I'm currently in Australia, the SIM was working fine until I arrived. It was working in the UK and Singapore airport.

Re: SIM 1 not allowed Sony

Leanne_T — Mon, 23 Dec 2024 08:15:58 GMT

Thanks for coming back to me @Leononeill

If you try and manually search for another network in the device settings, do you have any available? If you do, can you try connecting to one to see if the same message shows?

If no networks show, do you have another phone with you that you could possibly try the SIM card in to see if this message follows the SIM card?

Thanks 🙂

Leanne.

Re: SIM 1 not allowed Sony

Leononeill — Mon, 23 Dec 2024 08:24:42 GMT

I have several other networks showing (both 5g and 4 g) but when selected I get the additional message "No service - selected network unavailable" along with the original "SIM 1 not allowed"

Re: SIM 1 not allowed Sony

Leanne_T — Mon, 23 Dec 2024 08:29:01 GMT

Thanks for trying @Leononeill

Are you able to try the SIM in a different phone to see if the problem follows the SIM card?

Leanne.

Re: SIM 1 not allowed Sony

Leononeill — Mon, 23 Dec 2024 08:43:40 GMT

Hmm.

The SIM is working in a borrowed phone. (Samsung)

Re: SIM 1 not allowed Sony

Leononeill — Mon, 23 Dec 2024 08:53:38 GMT

And good news.

The SIM is now still be working when transferred back to my Sony.

Thanks.

I hope this may work for others with the same issue.

Re: SIM 1 not allowed Sony

Leanne_T — Mon, 23 Dec 2024 08:53:40 GMT

Thank you @Leononeill

If the SIM is working in another phone, this indicates a problem with your phone recognising the SIM card.

If you have backed up all your data it might be worth trying a factory reset, this will wipe the phone data so please make sure this is fully backed up.

Or, please get in touch with our technical support guides who can run through some troubleshooting with you and let you know what is needed.

Thanks.

Leanne.

Re: SIM 1 not allowed Sony

Leanne_T — Mon, 23 Dec 2024 08:56:00 GMT

Great news @Leononeill

Thanks for the update, and no need to follow my previous post now after all 🙂

Have an amazing time and Merry Christmas.

Leanne.