topic Not receiving some calls / texts in Android Devices

Not receiving some calls / texts

34valhalla — Fri, 06 Dec 2024 16:19:19 GMT

Hello,

Been having an issue recently that I've noticed I'm no longer receiving text messages from companies that send SMS messages for login and order updates. On top of that I'm now no longer receiving incoming calls from my own GP and they are saying they can't get in touch with me. This has me worried about something going on as currently at home ill and can't receive calls from my GP

Re: Not receiving some calls / texts

bristolian — Fri, 06 Dec 2024 16:42:45 GMT

Can you receive calls from other people? Can you make outgoing calls?

What happens when your GP calls you?

Re: Not receiving some calls / texts

34valhalla — Fri, 06 Dec 2024 16:54:34 GMT

Yes, calls from other mobile numbers get through, same as text messages and can make calls no problems but seems to be just some numbers not getting connected. Started noticing it after transferring numbers over to EE recently

Re: Not receiving some calls / texts

Lesley_W — Fri, 06 Dec 2024 18:45:28 GMT

Hi @34valhalla

Thanks for coming to our community.

The numbers that aren't able to connect to you, are these all business landline numbers?

Lesley

Re: Not receiving some calls / texts

34valhalla — Fri, 20 Dec 2024 17:33:41 GMT

Hi, they are a mixture as my own landline to mobile doesn't work. All I get is number not in use.

Re: Not receiving some calls / texts

Christopher_G — Sat, 21 Dec 2024 08:43:18 GMT

Hi @34valhalla

I recommend having a chat with our technical support team so they can check everything from our side for you.

Please keep us updated with what happens.

Chris

Re: Not receiving some calls / texts

bristolian — Sat, 21 Dec 2024 11:39:15 GMT

Try testing when a call fails, to retry with the caller-ID withheld. That will prove/disprove a device-level blocking issue.

"Number not in use" type errors are more likely to be a central-network issue which CS can either resolve or raise a ticket for.