topic Re: Unlock samsung phone in Android Devices

Unlock samsung phone

James1232 — Mon, 18 Mar 2024 15:30:31 GMT

I have followed the instructions for unlocking my Samsung phone, I get the 16 digit code.

The instructions then send you back to the page that has no other instructions and does not at all tell you how to unlock the phone.

I followed online instructions to get the unlock pin request up on the phone but the 16 digit code is not right for this? It now asks for a MCK code. How do I get this and how do I unlock the phone?

Also, EE update your instructions to not be useless!

Re: Unlock samsung phone

James_B — Mon, 18 Mar 2024 17:48:28 GMT

Hi @James1232,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems unlocking your phone.

Once you have received your code, that is the end of the online process.

To complete your unlock, just insert a SIM card from another network, then enter your unlocking code into your phone when prompted.

For help with your MCK code, please see Solved: MCK code - The EE Community.

Hope this helps!

James

Re: Unlock samsung phone

Deaton66 — Sat, 04 May 2024 10:34:17 GMT

The same has happened to me.. the instructions are absolutely useless as you just get taken back to the same page every time.

On Thursday I was pushed backwards and forwards between EE and Tesco Mobile for almost 2.5 hours trying to unlock my phone and I'm still no further forward.

Tesco have sent a new Sim Card but the option to put in the Ee unlock code isn't there....

I'm close to throwing the phone through a window.

I hope you finally got yours sorted x

Re: Unlock samsung phone

Spanner1968 — Sun, 20 Oct 2024 13:43:44 GMT

Hi, I have locked my Samsung s23 Plus due to be forgetting the unlock pattern. It is now saying i can't try again for another two hours.

Re: Unlock samsung phone

Spanner1968 — Sun, 20 Oct 2024 16:21:24 GMT

I have locked my Samsung s23 plus due to me forgetting the log in pattern. The phone is not giving me another option.

Re: Unlock samsung phone

Northerner — Sun, 20 Oct 2024 17:10:49 GMT

Hi @Spanner1968

You'll need to factory reset via your online Google account (find my device).

Thanks

Re: Unlock samsung phone

MikeT6 — Sat, 26 Oct 2024 20:20:38 GMT

This last step (insert another SIM) should be included in the instructions. It’s not at all obvious.

Re: Unlock samsung phone

Altin75 — Thu, 24 Jul 2025 13:03:56 GMT

Hi how is can get the mck code if you cane help thanks

Re: Unlock samsung phone

Brainburger — Thu, 24 Jul 2025 14:15:09 GMT

The original question in 2024 pointed out that the unlock instructions take you round in a loop without completing the process. This is still the case more than a year later as I just tried to follow the same process. The emailed link to unlock also just takes you in the same maddening loop without the final step!

Re: Unlock samsung phone

Lesley_W — Thu, 24 Jul 2025 17:13:54 GMT

Hi @Altin75

Welcome to our community.

Have you tried popping your IMEI into the online form here Device unlock?

Lesley

Re: Unlock samsung phone

suziebear3 — Thu, 21 Aug 2025 07:36:55 GMT

Hi All, turns out the last two steps are missing. SAMSUNG phones.

Once you get the 16 digit unlock code it is actually the first 8 numbers to unlock the phone. If for some reason it asks you for an MCK code then this is the last 8 numbers.

This should work as I have just done this and indeed it worked. 👏🏻😊