topic Re: Forgot a form when sending in phone for repair in Android Devices

Forgot a form when sending in phone for repair

Sophie_pop — Thu, 17 Oct 2024 14:38:06 GMT

I am not an EE customer but needed my phone screen repaired. I had the courier come and collect the phone but forgot to put the form required in with it! how do i contact EE without a phone to try and sort this out?

Re: Forgot a form when sending in phone for repair

Ali_A — Thu, 17 Oct 2024 17:40:49 GMT

Hi @Sophie_pop

Welcome to the EE Community.

How did you initially book the repair? Did you do this online?

Ali

Re: Forgot a form when sending in phone for repair

Sophie_pop — Thu, 17 Oct 2024 18:39:24 GMT

Hello,

Yes booked online yesterday and it was collected today.

Re: Forgot a form when sending in phone for repair

Peter_W — Fri, 18 Oct 2024 09:25:46 GMT

Thanks @Sophie_pop, if you head over to our repairs tracking page are you able to see any updates in here?
Also just to be 100% sure, what information is included on the form that you forgot to include here?
Peter

Re: Forgot a form when sending in phone for repair

Sophie_pop — Fri, 18 Oct 2024 11:34:46 GMT

Hi,

It just says A courier collection has been requested on the updates page but was picked up yesterday. It had my personal information and phone information and information about the issue with the phone. I shall keep an eye on the tracking page and see if i can do anything there. Thank you!

Re: Forgot a form when sending in phone for repair

Peter_W — Fri, 18 Oct 2024 11:52:04 GMT

Cheers @Sophie_pop.

I've sent you over a private message with a few more details on how you can get this investigated further.

Peter 😊