topic Re: Mobile Data not working! in Android Devices

Mobile Data not working!

AlinMega — Wed, 26 May 2021 08:11:31 GMT

Phone: Samsung Galaxy S8 (not blocked on any network).

Recently moved in the UK. I got myself a pay-as-you-go SIM from Three3 provider for the 1st month, but later I switched to EE for a monthly plan SIM card.

Ever since I received the SIM card, I have noticed that the mobile data was not working.

I have changed my number to the was I had before using the PAC code and I thought maybe it is because of this process.

2 days later, after the number was ported, I still had the problem.

Contacted the support from Chat box and I also had a call with a 2nd Line support:

1. Settings -> General Settings -> Reset -> Reset Network Settings

Did not work!

2. Settings -> Connections -> Mobile Networks -> Network Operators -> Turn Off Automatic -> Select different network and then connect back to EE

Did not work!

3. Network settings updated through a message sent by EE support

Did not work!

4. Technical Support told me he has sent APN settings through a message. I entered on my APN settings and it's not there.

It's my 5th day without data and I'm already annoyed by this issue. All the other SIMs work for me, even my partner's one. It's just this EE that is not working and I simply don't get it.

Re: Mobile Data not working!

Leanne_T — Wed, 26 May 2021 09:52:57 GMT

Hi @AlinMega

Thanks for coming to the community.

Could you log into your My EE app and select Menu then Settings and Mobile Data, is this turned on at the moment?

Speak soon 🙂

Leanne.

Re: Mobile Data not working!

AlinMega — Wed, 26 May 2021 10:09:35 GMT

Hi Leanne,

I don't have this route in my app, sorry.

It's either Settings -> and no Data Menu (maybe network permissions or device and SIM)

or from Menu you go to something else.

Update:

Researching through topics here, I have found a link used to send VPN address/settings to your phone.

Since there was no VPN address on my phone, I found it odd. So I did it myself, I received the messages and installed it and now I have mobile data!

FINNALY!

Re: Mobile Data not working!

Leanne_T — Wed, 26 May 2021 10:11:39 GMT

Hi @AlinMega

Thanks for coming back and letting me know you have resolved this.

Do you have an option showing as 'Use mobile data' within your My EE app?

Leanne 🙂

Re: Mobile Data not working!

AlinMega — Wed, 26 May 2021 10:16:47 GMT

Hi @Leanne_T ,

The only thing I have simmilar to that is "Use Phone contacts".

Settings menu looks like this:

Logging in

Device and SIM

Use phone contacts

Your address

Change Personal Details

Network permissions

Notifications

Log Out

The main menu is:

Current Usage

Bills & Payments

Plan & add-ons

Upgrade

What's new

EE Up

Help

Settings

That's it.

Re: Mobile Data not working!

Leanne_T — Wed, 26 May 2021 10:31:14 GMT

Thanks @AlinMega

If you have any further problems using data, I would suggest getting back in touch with our Tech Gurus on 150. They will look into this for you.

Leanne 🙂

Re: Mobile Data not working!

Dave85 — Sun, 13 Jun 2021 15:03:40 GMT

Hi, I have out my mother onto EE from Virgin and she is having the same problem that you have described. Not mobile data connection. Do you have the VPN available for me to try on her phone?

Re: Mobile Data not working!

Jon_K — Mon, 14 Jun 2021 06:53:19 GMT

Hi @Dave85.

Have you tried some of the other troubleshooting steps above, for example a network reset on the phone?

Jon

Re: Mobile Data not working!

TrailBlazer — Mon, 29 Aug 2022 19:11:22 GMT

Hi. I'm having the same issue setting my wife up on s8. Tried all above steps and tried changing settings on https://setup-ee.wdsglobal.com/internet nothing worked. Please could you send me the link for the VPN. My wife needs data within the week and if nothing can be done, she will have to use another network

Re: Mobile Data not working!

Christopher_G — Tue, 30 Aug 2022 07:17:31 GMT

Hi @TrailBlazer

I've recommend speaking with our Technical Support team so that they can help you get the data connection set up.

Chris

Re: Mobile Data not working!

seamuspc — Thu, 29 Dec 2022 12:56:29 GMT

Hello

I feel obliged to share.. I have a Galaxy Samsung S8 and have spent weeks on and off trying to figure out why the APN Settings @ https://setup-ee.wdsglobal.com/internet for my model of phone just would not work with EE. The same symptoms IU can make calls but cannot use the data on my pack.

The model SM-G950F is a samsung Galaxy s8. Talking to the helpdesk at EE for this it was suggested to reset network settings and then the APN configuration message was pushed to my phone but that was not solving the issue. They advised a factory reset which I was not keen on and felt it would not resolve the issue anyway!

I finally decided to delete all APN Settings manually in the phone Access Point Names settings. Then I jumped back on https://setup-ee.wdsglobal.com/internet and send another CP Message to my phone.

Once it installed it finally worked

🙂

Re: Mobile Data not working!

Kayojosh — Wed, 29 Mar 2023 18:13:01 GMT

Hello

Pls I'm having same issue but I've tried troubleshooting and it's still the same but if I inserted my ee sim in another phone it works perfectly but once I return it into my Samsung s8 it stop working

Re: Mobile Data not working!

Jon_K — Thu, 30 Mar 2023 06:29:51 GMT

Hi @Kayojosh

Is mobile data turned on in Settings on your phone?

Have you tried resetting the network settings?

Jon

Re: Mobile Data not working!

Rebecca777 — Fri, 26 May 2023 13:00:36 GMT

Data

Re: Mobile Data not working!

Katie_B — Fri, 26 May 2023 13:21:37 GMT

Good afternoon @Rebecca777.

What issues are you experiencing with your data?

Katie

Re: Mobile Data not working!

muddman — Mon, 31 Jul 2023 20:04:52 GMT

I registered just to thank you for this. It worked. This was something EE support were unable to sort for me on the phone.

Re: Mobile Data not working!

mavericke — Tue, 01 Aug 2023 09:54:24 GMT

Dear AlinMega,

In addition to the above suggestions, maybe you might want to check whether you have disabled the function of limiting data usage for the EE SIM card as well. Honestly, if calling 150 does not help you, I would suggest that you go to your nearest EE store.

Recently, I had a network issue with my Iphone SE 2020 and going to the EE store was the best option that I have done. It took them 10 minutes to sort it out by giving me a new SIM card.

Honestly, I feel that EE's customer service is improving by the day. I could not say the same with Vodafone. It is very unfortunate for Vodafone.

Good luck!

Best wishes.

Re: Mobile Data not working!

Jafpouy — Sun, 15 Oct 2023 19:22:43 GMT

Hi.

I have the same problem. Mine is Samsung A805d.

I bought a pay as you go EE Sim.

It's data not working. When I put it on iphone, it works. EE has problem with Samsung A805d.

Re: Mobile Data not working!

Christopher_G — Mon, 16 Oct 2023 08:49:13 GMT

Hi @Jafpouy

Is the mobile data switched on in your phone settings?
Chris

Re: Mobile Data not working!

Jafpouy — Mon, 16 Oct 2023 09:06:41 GMT

Yes dear.

It is on.

I have already reset the network setting as well.

Not worked.

I referred to EE office in Brighton as well.

They couldn't solve it.

I bought another SIM, even the second one's data not working.

When I put the SIM in my iphone, data is working properly.

I am sure it is not because of my mobile setting, as when I insert SIM from 3 or O2 companies, data is working properly.

I even tried to set APN settings manually, butit's not working.