topic Re: EE WiFi calling stopped working - pixel 8 in Android Devices

EE WiFi calling stopped working - pixel 8

Bobnden — Tue, 01 Oct 2024 20:24:44 GMT

Returned from holiday in Turkey and my WiFi calling function isn't working anymore. Live in mobile blackspot and rely on internet for business calls.

I've followed all normal advice. My feeling is it is linked to me turning everything off to prevent roaming charges (long story).

Re: EE WiFi calling stopped working - pixel 8

Chris_B — Tue, 01 Oct 2024 20:34:17 GMT

@Bobnden WiFi calling a roaming being switched off have no bearing on each other. Have you tried restarting the router? Switch it off for 30+ seconds and reboot, try restarting the phone

Re: EE WiFi calling stopped working - pixel 8

bristolian — Wed, 02 Oct 2024 07:24:58 GMT

@Bobnden wrote:

my WiFi calling function isn't working anymore....I've followed all normal advice

Out of interest, can you be more specific on what you've tried please? What's normal to one person may not be to another!

Also the same question for what "everything" is that you turned off?

Re: EE WiFi calling stopped working - pixel 8

Bobnden — Wed, 02 Oct 2024 22:36:28 GMT

I've tried;
Restart phone
Switch off then on phone
Select WiFi calling on / off - restart - WiFi calling on
Check roaming on
Check WiFi calling enabled
Select EE broadband connection via BT broadband account (who we're with).

Several power cuts in absence have ensured router has been on and off
whilst on holidays.

It's not a router problem as when at different location (this different but
regularly usedrouter) in my village, still no WiFi calling auto selected.

Not sure what else to try

Re: EE WiFi calling stopped working - pixel 8

Bobnden — Wed, 02 Oct 2024 22:37:28 GMT

Yes, have done all recommended 'resets/checks'

Re: EE WiFi calling stopped working - pixel 8

Katie_B — Thu, 03 Oct 2024 06:55:40 GMT

Hi @Bobnden.

Thanks for confirming.

Could you please confirm if your phone shows you are connected to the EE network?

Katie

Re: EE WiFi calling stopped working - pixel 8

Bobnden — Thu, 03 Oct 2024 08:43:02 GMT

Interestingly, it didn't to start with and randomly today it has displayed
EE WiFi calling for the first time in 7 days

Re: EE WiFi calling stopped working - pixel 8

Katie_B — Thu, 03 Oct 2024 08:58:12 GMT

Thanks for letting us know @Bobnden.

Katie