topic Re: Order in Android Devices

Order

Djamesb — Fri, 20 Sep 2024 10:47:23 GMT

Ordered phone on Tuesday, tracking says dispatched. Still waiting 😠

Re: Order

Michael_D — Fri, 20 Sep 2024 13:00:28 GMT

Welcome to the community.

I know you'll be keen to get your hands on your new phone.

When it is on the way to you, you'd get a text from DPD, or notification in the DPD app if you have that set up, to let you know when it will be delivered.

What phone did you order?

Michael

Re: Order

Djamesb — Fri, 20 Sep 2024 13:41:14 GMT

Thanks for reply, I've had nothing and considering most mobile companies do
next day deliver, this is very poor

Re: Order

Ali_A — Fri, 20 Sep 2024 14:59:27 GMT

@Djamesb

Our devices are also next day delivery once they are dispatched from the warehouse, we use DPD for our shipping.
Which device did you order, and which date did it show it was dispatched?

Ali

Re: Order

Djamesb — Fri, 20 Sep 2024 15:08:14 GMT

Shown as dispatched on Wednesday, ordered Samsung a15 had nothing in emails
except about my direct debit. Needed a phone urgently

Re: Order

Ali_A — Fri, 20 Sep 2024 16:23:03 GMT

@Djamesb

As it shows as being already dispatched, in this instance I'd recommend contacting Customer Service directly who can check the location of your package as well as provide you with your delivery tracking reference number.
Contact Us | Help & Support | EE

Ali

Re: Order

Djamesb — Fri, 20 Sep 2024 16:27:14 GMT

Can't call you as I have no phone, I tried earlier in my sons phone but
wasn't wasting his usage when I have to wait 45 mins

Re: Order

Ali_A — Fri, 20 Sep 2024 16:33:39 GMT

@Djamesb

It's generally very quiet between 9am and 2pm.
If this is a new connection, you can call the sales team number on 08009566000, which is a free to call.

Ali

Re: Order

Djamesb — Fri, 20 Sep 2024 16:41:14 GMT

Of its not here by tomorrow I'm cancelling the contrast and going elsewhere

Re: Order

Djamesb — Tue, 24 Sep 2024 16:15:26 GMT

So can someone explain why I'm still waiting for my mobile to be delivered, it was ordered last tuesday, what a joke. and I'm not using someone else's phone again and waiting a n hour for a answer

Re: Order

Ritu_D — Wed, 25 Sep 2024 08:54:57 GMT

Good morning @Djamesb

I'm gutted to hear it's not arrived yet, I can see you spoke to us about this in another conversation.

Did you manage to call in as you have been previously advised?

Thanks

Ritu

Re: Order

Djamesb — Wed, 25 Sep 2024 15:50:50 GMT

Yes called yesterday and was told it was returned by dpd , no reason why

Re: Order

Djamesb — Wed, 25 Sep 2024 16:59:50 GMT

And now I have a bill, what the help is your company doing

Re: Order

Katie_B — Wed, 25 Sep 2024 17:11:24 GMT

Hi @Djamesb.

Welcome back to the community.

Have you been able to give us a call?

Our customer care team have account access and can chase your order.

Katie

Re: Order

Djamesb — Wed, 25 Sep 2024 17:17:51 GMT

Yeah I called yesterday I was told for are returning the phone, yet I have
had communication from them, now we have said I have to wait for the phone
to get back to u and I have to order again 😠😠😠

Re: Order

Katie_B — Wed, 25 Sep 2024 17:21:35 GMT

I understand how frustrating this must be @Djamesb.

Has your bill just been produced?

Katie

Re: Order

Djamesb — Wed, 25 Sep 2024 17:24:50 GMT

I have no idea I can't access my online banking as I have no phone, I'm
using a really old tablet now

Re: Order

Katie_B — Wed, 25 Sep 2024 17:33:39 GMT

Have you received your bill via your online account @Djamesb?

Katie

Re: Order

Djamesb — Wed, 25 Sep 2024 17:45:50 GMT

I've had a email confirmation, and my phone still shows as dispatched

Re: Order

Katie_B — Wed, 25 Sep 2024 17:59:16 GMT

Hi @Djamesb.

Did the team track the phone with DPD?

Katie