topic Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network in Android Devices

Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

Banjo27 — Thu, 12 Sep 2024 08:20:05 GMT

My Galaxy A52s downloaded the latest software update yesterday just after 5pm. I installed it and since the phone restarted it hasn't connected to any network.

WiFi and Bluetooth are fine, and it can connect to WiFi calling.

I've restarted the device several times, taken the SIM card out and replaced, turned flight mode on and off. Made sure the network settings are correct.

Any ideas?

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

Banjo27 — Thu, 12 Sep 2024 08:21:19 GMT

My Galaxy A52s downloaded the latest software update yesterday just after 5pm. I installed it and since the phone restarted it hasn't connected to any network.

WiFi and Bluetooth are fine, and it can connect to WiFi calling.

I've restarted the device several times, taken the SIM card out and replaced, turned flight mode on and off. Made sure the network settings are correct.

Any ideas?

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

bristolian — Thu, 12 Sep 2024 08:53:46 GMT

Duplicate posts have been merged,

WiFi-calling is an EE network layer, thus this proves the SIM is authenticating onto the core network. What "network settings" is it that you've checked?

Does EE appear on a manual network search, and if so - what happens if you manually select?

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

Banjo27 — Thu, 12 Sep 2024 09:17:47 GMT

Thanks for the reply.

Settings I've checked:

SIM Manager which reads the SIM with correct phone number
Mobile Networks - Network Mode & Access Point Names

In "Network Operators" when I try to switch off "Select Automatically" it won't let me and states "Error while searching for networks".

I suspect this is the issue

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

Schockwave — Thu, 12 Sep 2024 10:05:36 GMT

@Banjo27 , are you able to put your SIM card in another phone to see if that is the problem, and do you have someone with a phone and SIM card so that they can put the SIM card in your phone to see if there is a fault with your phone?

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

bristolian — Thu, 12 Sep 2024 10:42:55 GMT

Lack of ability to perform a manual network search is not a good sign, and does indeed indicate a device fault. I agree with a 2way SIM-swap, to see if this behaviour is being driven by a specific SIM, or is software-related.

Your SIM can authenticate onto VoWiFi, thus ruling out an account issue.

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

Banjo27 — Thu, 12 Sep 2024 10:43:38 GMT

I was able to put my SIM card in an old phone and that connected to the network straight away.

Don't have anyone else's SIM card to put in my phone at the moment.

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

Banjo27 — Thu, 12 Sep 2024 10:50:28 GMT

Usually I would think this was a hardware issue - but this only occurred following a software update. Might be a coincidence.

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

Michael_D — Thu, 12 Sep 2024 13:05:22 GMT

Hi @Banjo27

Welcome to the community.

It does point to it being something with the hardware after everything you've mentioned so far.

If you get in touch with our tech guides, they can run through some diagnostics with you, and if it is found to be the phone, look at the next steps.

You can see how to reach the team on our Contact Us page.

Michael

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

bristolian — Thu, 12 Sep 2024 13:08:28 GMT

I suspect you have two possible next steps.

1: Browse around on the Samsung community forum as to whether any other users have experienced this - Samsung forum

2: Consider Samsung or EE local repairs - https://ee.co.uk/local-repairs

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

carguy143 — Fri, 13 Sep 2024 19:26:33 GMT

Try this as it could just be a corrupt setting after the software update.

Settings - about phone - reset - reset mobile network settings.

Failing that,

If the phone is in warranty, Samsung can do an on site repair where they carry out the repairs in their mobile repair shop at your home or workplace. I had the USB board replaced on my S23 Ultra and it only took about 40 minutes. I didn't even need to reset my phone thanks to maintenance mode.

Re: Updated Android yesterday (11.09.2024) and now phone won't connect to EE network

DorsetCocker74 — Sat, 21 Sep 2024 14:04:56 GMT

My A52 has also done this and looking at different forums etc looks like this has happened several times to different people in the last year. Mine is out of warranty as over 3 years old, but I wonder if the Consumer Rights Act would help as it was caused by a Samsung Update.