topic Re: Pixel watch acreen in Android Devices

Pixel watch acreen

Balintfarkas — Mon, 09 Sep 2024 05:49:58 GMT

Hello I've got my pixel watch on last Friday when I receive it had a dead pixel line in it . Woke up Saturday now is 2 lines in it . Tried to do the throbleshooting as resetting then updating it . Stayed on .

Went to the shop they couldn't help because I ordered it online .

Called the support they can't help because is not a phone .

All I want is to swap it to a working one . Someone help me please

Re: Pixel watch acreen

Chris_B — Mon, 09 Sep 2024 07:20:16 GMT

@Balintfarkas Where did you get it from ? If it was from a EE store go back to that store as you have 12 days to report a fault, if it was an online or phone sale customer services can help.

Re: Pixel watch acreen

Balintfarkas — Mon, 09 Sep 2024 11:27:40 GMT

I've get it online from EE. Phone sales costumer only do phone or tablet . I was in the phone with them 2 times .

Re: Pixel watch acreen

Balintfarkas — Mon, 09 Sep 2024 11:37:25 GMT

No it wasn't . I paid for it . Got it from online EE store .

Order No: SO************

[Mod Edit: Removed order number from public post]

Re: Pixel watch acreen

Chris_B — Mon, 09 Sep 2024 13:10:20 GMT

@Balintfarkas Try calling again. It’s a product with a contract so customer service can help.

Re: Pixel watch acreen

Peter_W — Mon, 09 Sep 2024 13:54:24 GMT

Good afternoon @Balintfarkas

Thanks for reaching out to us about this.

Like @Chris_B mentioned, our technical support team are 100% able to help if you have a faulty watch that you purchased on contract.

If you call us on 150 from your EE mobile, follow the options towards mobile support and watches come under the same category as phones, tablets and connected devices.

Peter

Re: Pixel watch acreen

Matt_124 — Mon, 09 Sep 2024 14:08:31 GMT

Hi Peter,

Based on the info provided by the OP it seems like this was a purchase from the EE Store (formerly BT Shop) and as such 150 aren't able to support as its not a connected product with a contract.

I believe an email needs to be sent to enquire-store@ee.co.uk as they deal with these orders and purchases.

Re: Pixel watch acreen

Peter_W — Mon, 09 Sep 2024 14:35:11 GMT

Thanks @Matt_124, my assumption with the OP was that it was a connected watch, but as you mentioned EE Store purchases are a bit different.

All the contact details for support with devices purchased outright through the EE Store can be found on our help pages here.

Peter