topic Re: Device Unlocking Code not working in Android Devices

Device Unlocking Code not working

FGraves — Sun, 01 Sep 2024 18:20:10 GMT

Hello,

I am currently trying to unlock a Samsung Galaxy J3 (2016) from EE. I have entered the IMEI into the online tool, but the code it has provided is being stated as invalid when entered into the phone. Does anyone have any tips on how I can get the device unlocked, would it be best to take it into an EE store?

Re: Device Unlocking Code not working

XRaySpeX — Sun, 01 Sep 2024 18:28:40 GMT

Have you inserted a non-EE SIM 1st?

Re: Device Unlocking Code not working

FGraves — Sun, 01 Sep 2024 18:46:03 GMT

Yes, a non EE sim has been inserted. I have used an Asda Mobile (Vodaphone) SIM.

Re: Device Unlocking Code not working

FGraves — Sun, 01 Sep 2024 18:46:39 GMT

The phone prompts me to enter the unlock code when it is restarted, but when I enter the code which has been provided by EE it declines it and says it was invalid.

Re: Device Unlocking Code not working

Matt_124 — Mon, 02 Sep 2024 10:24:58 GMT

Sounds strange, but try and enter the last half of the unlocking code and then the first half.

Re: Device Unlocking Code not working

Rach_H — Tue, 03 Sep 2024 07:40:49 GMT

Hi @FGraves,

Welcome to the Community!

If you're still having trouble, I'd recommend reaching out to our team and they will be able to take a look into what is happening, and help you complete your unlock.

Rach

Re: Device Unlocking Code not working

Casboy — Tue, 08 Oct 2024 12:23:32 GMT

Hi Matt,

I have just unlocked a Samsung A10 with your suggestion. Been to the EE shop and they couldn't unlock it with the 16 digit unlock code. I put in the last 8 and then the first 8 and the phone unlocked. What I cannot believe why this instruction is not given after receiving the 16 digit unlock code from the online form?

Thanks Matt

Re: Device Unlocking Code not working

Vladka — Sun, 11 May 2025 09:06:27 GMT

Hello, I'm trying to unlock my Samsung s10 ultra and the code doesn't work. I even tried to do second half and then first half but still doesn't work.

Re: Device Unlocking Code not working

Michael_D — Sun, 11 May 2025 11:06:46 GMT

Hi @Vladka

Thanks for coming to the community.

Did you get the unlock code from our unlocking team after requesting it on our website?

Michael

Re: Device Unlocking Code not working

Vladka — Sun, 11 May 2025 12:55:16 GMT

Yes I got it from ee website.

Re: Device Unlocking Code not working

Michael_D — Sun, 11 May 2025 12:58:53 GMT

Thanks @Vladka

If the code isn't working, please give us a call, and our team will be able to check it with our unlocking team for you.

Michael