topic unable to open app since update in Android Devices

unable to open app since update

Genesis3030 — Wed, 14 Aug 2024 08:49:36 GMT

Re: unable to open app since update

Chris_S — Wed, 14 Aug 2024 10:11:16 GMT

Hi @Genesis3030 I'm sorry to hear that you're unable to open up the app since you updated it, have you tried uninstalling then reinstalling the app?

Re: unable to open app since update

Genesis3030 — Wed, 14 Aug 2024 12:07:36 GMT

Hi, yes done that several times and changed my password as advised by 2 EE agents who said it should be ok after 24 hrs, still not working.Sent from my Galaxy

Re: unable to open app since update

Chris_S — Wed, 14 Aug 2024 12:15:12 GMT

Thanks for letting me know @Genesis3030 What happens when you try to open it? Do you get any error messages?

Re: unable to open app since update

Genesis3030 — Wed, 14 Aug 2024 12:53:36 GMT

No error message just says "we are having difficulty now try later or visit our webpage" Benn saying that since last week.Sent from my Galaxy

Re: unable to open app since update

Ali_A — Wed, 14 Aug 2024 17:04:22 GMT

@Genesis3030 Are you able to log into your online account on our website at Log In Online?

Ali