topic Re: Samsung s23 Ultra no longer charging via plug in Android Devices

Samsung s23 Ultra no longer charging via plug

Winnie90 — Wed, 07 Aug 2024 16:48:48 GMT

Hello,

My S23 is no longer charging via plug. I've cleaned it out, changed the plugs, cables and tried multiple points of access. It is charging via USB and through a powerbank, albeit slowly.

I've had the phone less than a year, is there anything I can do via EE to get this sorted?

Thanks

Re: Samsung s23 Ultra no longer charging via plug

Schockwave — Wed, 07 Aug 2024 18:49:27 GMT

@Winnie90 , Are you using the original plug and charger from the manufacture?

Re: Samsung s23 Ultra no longer charging via plug

Winnie90 — Thu, 08 Aug 2024 09:06:09 GMT

Hiya,

Yes, I've been using original plug and cables. Tried multiple others too.

Re: Samsung s23 Ultra no longer charging via plug

Linzi_H — Thu, 08 Aug 2024 09:21:13 GMT

Hi @Winnie90

Thanks for letting us know you are using the supplied equipment.

I would suggest getting in touch with us directly so our technical support team can run some further checks.

Linzi