topic Re: Z Fold 5 Warranty in Android Devices

Z Fold 5 Warranty

Nohope — Sat, 03 Aug 2024 12:12:00 GMT

Hi few days ago inner screen in Z Fold 5 stopped working. I can see a discoloration in place where the fold crease usually is and few days later some bubbling start to appear next to crease. Is it covered by warranty? There is no mechanical damage at all.

Thanks

Re: Z Fold 5 Warranty

Katie_B — Sat, 03 Aug 2024 12:22:08 GMT

Hello @Nohope.

Welcome to the EE Community.

When did you purchase your Fold 5?

Have you recently dropped or exposed your phone to water?

Katie

Re: Z Fold 5 Warranty

Nohope — Sat, 03 Aug 2024 12:56:26 GMT

I have it for 9 months now and it wasn't dropped or exposed to water. With every fold now screen looks worse.

Re: Z Fold 5 Warranty

Katie_B — Sat, 03 Aug 2024 13:03:13 GMT

Thanks for getting back to me @Nohope.

Samsung warranty is for 12 months.

I'd recommend getting in touch.

Katie

Re: Z Fold 5 Warranty

Nohope — Sat, 03 Aug 2024 13:07:10 GMT

Katie_B should i contact EE or Samsung directly?

Thx

Re: Z Fold 5 Warranty

Katie_B — Sat, 03 Aug 2024 13:14:04 GMT

I'd recommend contacting the manufacturer @Nohope.

Samsung contact information can be found HERE.

Katie