Samsung A13 screen gone black, will repair be covered under warranty?

NickyGalea — Tue, 23 Jul 2024 07:46:10 GMT

My Samsung A13 screen has gone black. At first the display was coming and going but now it is black permanently and is completely unusable. It still receives calls and I can hear all the usual notifications but I cannot access anything to answer the calls/read texts etc. I am currently 17 months into a 24 month contract. If this is repairable will this be covered under warranty? And if so, how should I go about this? My local EE store carries out repairs - should I take it there, or does it have to be repaired by Samsung? Many thanks.

Re: Samsung A13 screen gone black, will repair be covered under warranty?

Leanne_T — Tue, 23 Jul 2024 10:43:50 GMT

Hi there @NickyGalea

Thanks for coming to the community.

You can use the EE Online tool to find out what is needed to fix the problem for you.

For full information please see our What Should I Do if I Have a Problem with My Device? Help page 🙂

Leanne.

topic Re: Samsung A13 screen gone black, will repair be covered under warranty? in Android Devices

Samsung A13 screen gone black, will repair be covered under warranty?

Re: Samsung A13 screen gone black, will repair be covered under warranty?