topic Re: Damaged S-Pen in Android Devices

Damaged S-Pen

Aditya27 — Mon, 24 Jun 2024 14:42:52 GMT

Hello

My S-Pen is bent from center so I went to EE store as I have accidental damaged insurance so they told me to go samsung by saying it will come under samsung warranty. But samsung said that any manufacturing defect and software problem comes under warranty, they can change it unless I buy new spen. So I don't know what to do now, please help.

Re: Damaged S-Pen

Leanne_T — Mon, 24 Jun 2024 16:03:54 GMT

Hi there @Aditya27

Thanks for coming to the community.

If you give us a call on 150, the team will get this looked into for you and see if they can help you get this sorted 🙂

Leanne.

Re: Damaged S-Pen

Northerner — Mon, 24 Jun 2024 17:25:04 GMT

Hi @Aditya27

Which device?

If the damage is not a manufacturing defect then your warranty will not apply and you'll have to pay for a replacement as I suspect you will have an excess which will be as much as the replacement.

Thanks

Re: Damaged S-Pen

Chris_B — Mon, 24 Jun 2024 17:42:09 GMT

@Aditya27 If you want to claim on your device insurance then read the information that you received via post. It’ll explain what you need to do. Just a heads up if you make this claim you’ll be receiving a replacement phone also so you’ll need to send back your current device. You don’t just get a replacement s-pen it’s the whole package.