topic Re: Moisture detected after phone update in Android Devices

Moisture detected after phone update

Thor87 — Fri, 21 Jun 2024 08:51:53 GMT

My phone updated last night, and instantly it said there was moisture detected in the charging port (phone has been bone dry before and after the update), and is still doing this everytime I plug it in.

Tried turning off fast and super fast charging, no joy. Any ideas?

Re: Moisture detected after phone update

Christopher_G — Fri, 21 Jun 2024 10:58:18 GMT

Hi @Thor87

Welcome to the community.

Does this happen with more than one charger?

Chris

Re: Moisture detected after phone update

Northerner — Fri, 21 Jun 2024 10:58:42 GMT

Hi @Thor87

Have you made sure the port is clean.

I sometimes receive this message depending on the weather and how i have held the phone. If you can try clearing the phone cache.

Thanks

Re: Moisture detected after phone update

DLJH1998 — Sat, 29 Jun 2024 15:12:28 GMT

My phone has been doing the same and I am unable to charge it with wire. Checked for moisture and dirt and there's nothing

Re: Moisture detected after phone update

Katie_B — Sun, 30 Jun 2024 06:23:04 GMT

Hello @DLJH1998.

Thanks for coming here.

Are you able to test another socket and charger?

Katie

Re: Moisture detected after phone update

DLJH1998 — Sun, 30 Jun 2024 17:51:26 GMT

Hi,

I've tried various wires and sockets. It seems to be random when it occurs and goes back to normal after a while.

For example, I was driving with my phone plugged into the car for android auto and was all working fine then it came up moisture detected when it hadn't been near any moisture.

This only started happening since inupdated my phone on the 27th June.

Re: Moisture detected after phone update

Christopher_G — Mon, 01 Jul 2024 07:00:21 GMT

Hi @DLJH1998

This can sometimes be caused by having a small amount of debris in the charging port. What kind of phone are you using?

Chris

Re: Moisture detected after phone update

DLJH1998 — Tue, 02 Jul 2024 13:41:19 GMT

I've checked and cleaned the usb port and used different wires and sockets. Samsung s22 ultra

Re: Moisture detected after phone update

Katie_B — Tue, 02 Jul 2024 15:20:53 GMT

Thanks for checking @DLJH1998.

I would recommend speaking with our technical care team who can look into this further.

Are you aware if you still have warranty?

Katie