https://community.ee.co.uk/t5/Android-Devices/My-Z-flip-5-damaged-from-store-to-repair-centre/m-p/1398004#M90284 <P>Took my phone to my local EE store as in warranty only had since September,&nbsp; the store manager and tech expert both said it was in excellent condition no marks or dents.</P><P>But now the repair centre say I have done the damage and sent pictures and it has more damage and a hinge missing on the fold line.</P><P>They want £319 for this repair, spoken to the store manager and I now have to wait for a response as he said the pictures of the damage was not on phone when it was sent.</P><P>Needs sorting .</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000004583.jpg" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/32005i0E321241F614477F/image-size/medium?v=v2&amp;px=400" role="button" title="1000004583.jpg" alt="1000004583.jpg" /></span></P><HR /><P> </P> Mon, 17 Jun 2024 16:55:15 GMT Claire_1905 2024-06-17T16:55:15Z https://community.ee.co.uk/t5/Android-Devices/My-Z-flip-5-damaged-from-store-to-repair-centre/m-p/1398004#M90284 <P>Took my phone to my local EE store as in warranty only had since September,&nbsp; the store manager and tech expert both said it was in excellent condition no marks or dents.</P><P>But now the repair centre say I have done the damage and sent pictures and it has more damage and a hinge missing on the fold line.</P><P>They want £319 for this repair, spoken to the store manager and I now have to wait for a response as he said the pictures of the damage was not on phone when it was sent.</P><P>Needs sorting .</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="1000004583.jpg" style="width: 1080px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/32005i0E321241F614477F/image-size/medium?v=v2&amp;px=400" role="button" title="1000004583.jpg" alt="1000004583.jpg" /></span></P><HR /><P> </P> Mon, 17 Jun 2024 16:55:15 GMT https://community.ee.co.uk/t5/Android-Devices/My-Z-flip-5-damaged-from-store-to-repair-centre/m-p/1398004#M90284 Claire_1905 2024-06-17T16:55:15Z https://community.ee.co.uk/t5/Android-Devices/My-Z-flip-5-damaged-from-store-to-repair-centre/m-p/1398082#M90285 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1451399">@Claire_1905</a>&nbsp; you’ll have to wait for the response. &nbsp; It’s good that the manager is on your side with this and obviously agree it wasn’t damaged. &nbsp;</P> Mon, 17 Jun 2024 20:05:11 GMT https://community.ee.co.uk/t5/Android-Devices/My-Z-flip-5-damaged-from-store-to-repair-centre/m-p/1398082#M90285 Chris_B 2024-06-17T20:05:11Z