topic Re: Not able to use for calls in Android Devices

Not able to use for calls

CMoore123 — Tue, 21 May 2024 07:57:58 GMT

For the past 6 wks I have been unable to use my phone to make calls , it either doesn't connect when making or receiving a call or when it connects the person the other end can hear me but I can not hear them . I know , from both my locality and the ee shop , that is a problem new to the area I live . I've been patient, I first popped into the shop after about 2 wks and I popped in again a fortnight ago. I was told several people had complained, try this and try that . I tried it all .I'm still not able to use my phone , at all ,within a couple of mile radius of home and even its not reliable. Any help gratefully received. Thanks.

Re: Not able to use for calls

CMoore123 — Tue, 21 May 2024 08:08:41 GMT

Following as i have the same problem with calls. Whdn i try the service checker it shows as currently not available . This has been going on for 6 wks now and k have been back and forth to the EE shop .

Re: Not able to use for calls

bristolian — Tue, 21 May 2024 08:49:00 GMT

The first line check here is to report the problem via the online status checker, if it's not recognised already. Use the "check status" option on https://ee.co.uk/help/mobile-coverage-checker - every affected user should follow this.

That should be followed up by calls to CS on 150 if unresolved.

Re: Not able to use for calls

CMoore123 — Tue, 21 May 2024 11:45:57 GMT

Thanks for your reply . I have tried this , it shows as no problem then when I click on " report a problem " I get this every time .

Re: Not able to use for calls

Christopher_G — Tue, 21 May 2024 15:21:02 GMT

Hi @CMoore123

Do you have your mobile phone linked to your EE Online profile?

Chris

Re: Not able to use for calls

XRaySpeX — Thu, 23 May 2024 00:31:26 GMT

Why are you checking your Broadband status when you have an Android phone? You should be checking mobile network status.