topic Re: Authentification Problem in Android Devices

Authentification Problem

mmatthej1 — Fri, 03 May 2024 10:09:20 GMT

My Android phone suddenly refuses to connect with our home wi-fi, citing an "Authentification problem" - any advice on haw to overcome this, please?

(I have tried 'Forget ' wi-fi network, also flicked Aeroplane mode on/off and done fone re-starts - no good)

Re: Authentification Problem

bristolian — Fri, 03 May 2024 10:33:41 GMT

Mine very occasionally does the same, but settles within 30seconds. If yours is not doing this, it suggests a password issue of some kind. Does your router have any whitelist/blacklist facility that you've made any changes to?

Changing the password, enabling a guest network and/or alternate wireless band, are other troubleshooting steps I would try.

Re: Authentification Problem

mmatthej1 — Fri, 03 May 2024 11:41:26 GMT

Thanks - since first posting, I have tried turning the router off/on, in hopes that the fone/router would refresh and 'recognise' each other but NO, though fone 'failure message' has now changed to "IP configuration failure" !

(I should perhaps say that another, identical mobi in the family is picking up the Wi-fi nomally, no issues !)

Re: Authentification Problem

Leanne_T — Fri, 03 May 2024 14:02:06 GMT

Hi @mmatthej1

Thanks for coming here.

What model phone are you using?

Can you connect to any other WiFi network?

Leanne.

Re: Authentification Problem

Northerner — Fri, 03 May 2024 14:11:44 GMT

Hi @mmatthej1

Are you using a VPN or security/virus software.

Thanks

Re: Authentification Problem

mmatthej1 — Fri, 03 May 2024 14:22:25 GMT

It's a Redmi, model R1 or R4, I think - I took it into the EE store this morning and they were immediately able to connect to their wifi !

Re: Authentification Problem

mmatthej1 — Fri, 03 May 2024 14:23:45 GMT

Err, VPN (what's that ?); virus software, no, not on the fone itself.

Re: Authentification Problem

Leanne_T — Fri, 03 May 2024 14:46:34 GMT

Thanks @mmatthej1

Are you able to try and remove the WiFi network from your saved WiFi connections in the phone and try connecting to the home network again?

If the phone connects to other WiFi networks this may be the router.

Leanne.

Re: Authentification Problem

mmatthej1 — Fri, 03 May 2024 15:52:05 GMT

I have used the 'Forget' option, to remove our home network from the fone - then, later, I have re-instated the network but it does no good, unfortunately.

(Incidentally, I've just tried connecting the fone to my daughters wifi, at her house - straight on, no problems ! Grrr )

Re: Authentification Problem

mmatthej1 — Fri, 03 May 2024 15:54:56 GMT

I have foned 150 twice, no option to speak to a 'real person' - just a message back from EE, which doesn't allow me any access to technical help.

Re: Authentification Problem

bristolian — Fri, 03 May 2024 16:07:24 GMT

To be fair, I'm not sure what EE CS can add to this scenario. WiFi just a connection between a mobile device and the broadband router, EE's mobile network has no involvement in it.

If you want telephone support, the phone manufacturer are as best placed as anyone. Although I don't see you referencing a password change on the router, to force the phone to update the network details.

Re: Authentification Problem

mmatthej1 — Fri, 03 May 2024 18:00:49 GMT

No, I haven't done anything to the router, certainly no password changing - I DID switch it off/on a couple of weeks back, as a quick refresh seemed necessary for general reasons, but surely that simple act wouldn't have caused the disconnect with phone, would it - ?

( today, I swiched router off/on once again, in hopes of a beneficial reset between fone/router but it didn't help)

Re: Authentification Problem

mmatthej1 — Sun, 05 May 2024 09:43:21 GMT

Still no improvement - fone will NOT go onto our home wifi, though it goes straight on elsewhere (3 locations tried, all fine) - so it's an unresolved mystery !

Re: Authentification Problem

Christopher_G — Sun, 05 May 2024 12:45:11 GMT

Hi @mmatthej1

Is your broadband with EE? If so, which router is it?

Chris

Re: Authentification Problem

mmatthej1 — Sun, 05 May 2024 15:45:57 GMT

No, it's from TalkTalk.

Re: Authentification Problem

Leanne_T — Mon, 06 May 2024 06:32:24 GMT

Thanks for coming back to us @mmatthej1

I would suggest reporting this to your broadband provider to see if they can find anything that could be causing this for you.

Let us know how you get on 🙂

Leanne.