topic Re: No conformation email after upfront payment being taken out.. in Android Devices

No conformation email after upfront payment being taken out..

LiamW1999 — Tue, 09 Apr 2024 12:02:58 GMT

As the title says..

I’ve ordered a Google Pixel 8 Hazel 256gb on a pay monthly deal with EE but not had any confrontation that the order is complete just had the upfront payment of £30 taken from my bank account.

could anyone from EE help please?

thank you

Re: No conformation email after upfront payment being taken out..

Chris_B — Tue, 09 Apr 2024 12:20:32 GMT

@LiamW1999 Have you checked your spam folder.

Re: No conformation email after upfront payment being taken out..

LiamW1999 — Tue, 09 Apr 2024 12:23:52 GMT

Yes I’ve checked all emails and junk/spam etc and nothing at all unfortunately

Re: No conformation email after upfront payment being taken out..

Leanne_T — Tue, 09 Apr 2024 13:20:50 GMT

Hi there @LiamW1999

Thanks for coming here 🙂

How long ago did you place the order?

Leanne.

Re: No conformation email after upfront payment being taken out..

LiamW1999 — Tue, 09 Apr 2024 13:27:19 GMT

Hi Leanne,

was around 12:40pm i placed order and money was taken.

thank you

Liam

Re: No conformation email after upfront payment being taken out..

Leanne_T — Tue, 09 Apr 2024 13:38:09 GMT

Thanks @LiamW1999

If you don't have any email within 24 hours please give us a call on 0800 956 6000 and our sales guides will get the order looked into for you.

Leanne 🙂

Re: No conformation email after upfront payment being taken out..

LiamW1999 — Tue, 09 Apr 2024 13:39:51 GMT

Thank you

just also wanted to if the order went through fully and is on the system?

Thank you

Liam

Re: No conformation email after upfront payment being taken out..

Leanne_T — Tue, 09 Apr 2024 13:53:51 GMT

Sorry we have no access to orders on the community @LiamW1999

Please give the sales team a call and they will be happy to help 🙂

Leanne.