topic Re: Phone isnt connecting in Android Devices

Phone isnt connecting

Pixie71 — Mon, 08 Apr 2024 16:11:14 GMT

My phone isn't connecting to the internet. My internet isn't down.

Re: Phone isnt connecting

XRaySpeX — Mon, 08 Apr 2024 16:19:08 GMT

What do you mean? Your phone not connecting to the Net & the Net is down contradicts each other.

Re: Phone isnt connecting

Pixie71 — Mon, 08 Apr 2024 16:22:15 GMT

Hi there, my internet is working and I'm able to use my laptop , streaming etc but when I check my phone for wi fi connection it says not connected

Re: Phone isnt connecting

XRaySpeX — Mon, 08 Apr 2024 17:53:37 GMT

Your Net is working on what? Some router you have? What?

Re: Phone isnt connecting

Pixie71 — Mon, 08 Apr 2024 17:25:42 GMT

I have internet connection with talk talk. There's nothing wrong with it. It's just my phone isn't connecting to wi-fi. Thank you for your help.

Re: Phone isnt connecting

Leanne_T — Mon, 08 Apr 2024 17:42:34 GMT

Hi @Pixie71

Thanks for coming to the community.

Have you tried restarting your phone and trying to find the WiFi network again?

Leanne 🙂

Re: Phone isnt connecting

XRaySpeX — Mon, 08 Apr 2024 17:56:06 GMT

Tell the phone to Forget its connection to the TT router & then reconnect to it again supplying the TT router's WiFi pwd.

Re: Phone isnt connecting

Pixie71 — Tue, 09 Apr 2024 11:17:00 GMT

Thank you, I tried doing this but it's not saving the password. It says (unchanged). I'm guessing it's an issue with my phone as I'm able to connect to internet with spare phone.

Re: Phone isnt connecting

Pixie71 — Tue, 09 Apr 2024 11:18:14 GMT

Hi Leanne, thank you I tried that but no luck!

Re: Phone isnt connecting

Leanne_T — Tue, 09 Apr 2024 11:35:04 GMT

Thanks @Pixie71

It may be worth fully backing up all your data and factory resetting the phone to see if this helps. Once the phone has been reset you can try and connect again to the WiFi.

Leanne 🙂

Re: Phone isnt connecting

Pixie71 — Tue, 09 Apr 2024 14:46:14 GMT

Thank you, I'll likely need assistance with doing this, so will wait for someone to help me. Thank you.

Re: Phone isnt connecting

Leanne_T — Tue, 09 Apr 2024 14:48:57 GMT

No problem @Pixie71

Let me know how you get on 🙂

Leanne.

Re: Phone isnt connecting

Pixie71 — Wed, 10 Apr 2024 13:43:28 GMT

I went to town to ask in a couple of shops what to do. Turns out it was connecting to their wifi. So the solution was to reset my router, unplugging for 30 seconds and forgetting network on phone to reset connection.

Thanks again for your help.

Re: Phone isnt connecting

Leanne_T — Wed, 10 Apr 2024 13:49:20 GMT

Great news @Pixie71

Glad to hear this is sorted for you 🙂

Leanne.