topic Re: No signal after updating phone in Android Devices

No signal after updating phone

Catonthemat86 — Fri, 05 Apr 2024 08:50:20 GMT

Hi.

I updated my samgsung over night and now it saying no signal or data just connects to wifi.

I have turned it on and off.

Any idea?

Re: No signal after updating phone

Catonthemat86 — Fri, 05 Apr 2024 08:37:23 GMT

Hi.

I updated my samgsung over night and now it saying no signal or data just connects to wifi.

Any idea?

Thanks

Re: No signal after updating phone

bristolian — Fri, 05 Apr 2024 11:25:25 GMT

If your phone has a dual-SIM slot, then ensure your SIM gives the same symptoms in both slots. An ability to use WiFi-calling would also prove whether the SIM is active.

Does your phone have the same problem in other locations, and do other EE users locally have the same problem in this location? That will help prove whether this is a device or network issue.

Re: No signal after updating phone

Catonthemat86 — Fri, 05 Apr 2024 12:29:17 GMT

It had a an update and worked last night and today no signal or data. My husbands works and he is ee. I took sim out and rest my settings but nothing!

Re: No signal after updating phone

James_B — Fri, 05 Apr 2024 12:31:49 GMT

Does your husbands SIM work in your phone, @Catonthemat86?

What about your SIM in your husbands phone?

James

Re: No signal after updating phone

Catonthemat86 — Fri, 05 Apr 2024 15:56:44 GMT

Mine works in his and but his doesn't work in mine

Re: No signal after updating phone

Leanne_T — Fri, 05 Apr 2024 16:14:51 GMT

Thanks @Catonthemat86

If the SIM card is working in another phone, this does sound like the phone is causing this for you.

I would suggest giving us a call on 150 and our tech guides will get this looked into for you to help you further.

Leanne.

Re: No signal after updating phone

bristolian — Fri, 05 Apr 2024 16:30:53 GMT

Your tests do prove this to a faulty phone. The process may differ depending whether you bought the phone from online/telesales routes or via a retail shop, but you are potentially going to be referred to an EE repair outlet.

https://ee.co.uk/local-repairs