topic “Enter network unlock code. Your phone isn’t allowed to use this SIM card”. in Android Devices

“Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

Da_Wilbur — Fri, 29 Mar 2024 13:43:13 GMT

My phone has just returned from my Insurer's repairers. Started it up and got the message “Enter network unlock code. Your phone isn’t allowed to use this SIM card” after the SIM card was inserted. How can I get this rectified? Thanks

Re: “Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

XRaySpeX — Fri, 29 Mar 2024 13:49:11 GMT

They must have given you a recon model.

You can just apply for unlocking by using the Unlocking your device form and giving its IMEI no., which you can obtain be dialling *#06# into its keypad.

Re: “Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

Da_Wilbur — Fri, 29 Mar 2024 15:02:07 GMT

I've just got my mobile phone back from our Insurer's repairer and this message appeared.

“Enter network unlock code. Your phone isn’t allowed to use this SIM card”. How can I get this rectified? Thanks

Re: “Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

Leanne_T — Fri, 29 Mar 2024 15:57:35 GMT

Hi @Da_Wilbur

Thanks for coming here 🙂

Have you tried the advice @XRaySpeX has posted to get the device unlocked?

Leanne.

Re: “Enter network unlock code. Your phone isn’t allowed to use this SIM card”.

Chris_B — Fri, 29 Mar 2024 17:29:38 GMT

@Da_Wilbur if it says that after you’ve put your EE Sim card in the device then that device is locked to a different network you cannot request EE to unlock it. You need to contact your insurer to get this resolved as they supplied you a device that’s locked to a different network.