topic Re: Screen on flip5 problem in Android Devices

Screen on flip5 problem

Add90 — Mon, 25 Mar 2024 00:23:29 GMT

After having device only 6 months I did update on software today and after updat around 7pm 24 March 24 the screen has stop responding and also have lines running down it . Not been dropped and been in a case since day1

Any one any ideas. Booked into see Ee

Re: Screen on flip5 problem

Katie_B — Mon, 25 Mar 2024 12:13:01 GMT

Good afternoon @Add90.

Thanks for coming here.

I am sorry to hear this has happened.

Are you booked into a local store for this to be looked at?

Have you tried rebooting your device?

Katie

Re: Screen on flip5 problem

Add90 — Mon, 25 Mar 2024 15:22:07 GMT

Yes ee Store has it , yes did a reboot and factory reset some how it made it worse the factory reset

Re: Screen on flip5 problem

Christopher_G — Mon, 25 Mar 2024 18:09:48 GMT

Did they say what the next steps would be, @Add90?

Chris

Re: Screen on flip5 problem

Add90 — Mon, 25 Mar 2024 18:42:20 GMT

sent off for repair, at repair centre now awaiting parts, hopefully it covered by manufactures warranty , just awaiting out come hopefully find out more information tomorrow

Re: Screen on flip5 problem

Christopher_G — Mon, 25 Mar 2024 18:46:40 GMT

OK, thanks @Add90

Keep us posted on what happens please.

Chris

Re: Screen on flip5 problem

Add90 — Tue, 26 Mar 2024 21:35:54 GMT

It's now awaiting parts so going to be delayed no update if its through warranty or anything else as yet

Re: Screen on flip5 problem

Katie_B — Wed, 27 Mar 2024 07:43:29 GMT

Thanks for continuing to keep us updated, hopefully the repair centre will be in touch soon @Add90.

Katie