topic Re: Wifi calling keeps disconnecting in Android Devices

Wifi calling keeps disconnecting

EurIng — Wed, 20 Mar 2024 16:20:34 GMT

I have a Samsung S23 with an EE SIM card. I use BT Broadband Hub 5.

I rely on wifi calling at home as the EE network signal is poor indoors.

Big problem is that the wifi calling feature keeps disconnecting and I have to reset or power off/on to get it back. Even then it disconnects without warning.

Any help appreciated.

Re: Wifi calling keeps disconnecting

bristolian — Wed, 20 Mar 2024 16:23:51 GMT

What do you mean by "the wifi calling keeps disconnecting"? Do you mean calls are dropping when using the service? Or that the WiFi-calling symbol is disappearing but the underlying wireless connection remains?

Is your phone set to "mobile preferred" or "WiFi-preferred"?

Re: Wifi calling keeps disconnecting

EurIng — Wed, 20 Mar 2024 16:43:45 GMT

To confirm that the Wifi calling symbol disappears although the broadband connection is still on.

Phone is constantly set to "Wifi preferred"

Re: Wifi calling keeps disconnecting

bristolian — Wed, 20 Mar 2024 16:59:47 GMT

The next check would then be to ID whether the problem is device or router-related. Does the same thing happen on other broadband/wireless hotspots? And do other phones have the same issue with yours?

Re: Wifi calling keeps disconnecting

EurIng — Wed, 20 Mar 2024 17:30:20 GMT

Not tried any other broadband/wireless connections as the issue is at home.

We also have a Samsung S21 at home which doesnt seem to have the same problem.