topic Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it in Android Devices

Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Eleanor-53 — Tue, 19 Mar 2024 13:12:52 GMT

can anyone help me, I am locked out my mobile phone as I changed pattern and Ive stupidly forgot patterrn, have no means to call EE and ask for help???on laptop,there is no live chat so I can't get into phone or contact EE for help??

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Chris_B — Tue, 19 Mar 2024 13:17:51 GMT

@Eleanor-53 EE can not help you gain access to your device they don’t know the passcode. Your only option is a factory reset and if you don’t have a backup of the device you’ll loose all information on it.

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Profile closed — Tue, 19 Mar 2024 13:30:51 GMT

Hello

What kind of phone do you have?

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Eleanor-53 — Tue, 19 Mar 2024 13:37:06 GMT

Samsung A54

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Eleanor-53 — Tue, 19 Mar 2024 13:40:05 GMT

If EE could just call me, I know they could go into my settings and remove pattern but Ive no way of contacting them

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Profile closed — Tue, 19 Mar 2024 14:00:19 GMT

Do you know if you have Remote Unlock enabled on your Phone?

If you have a Samsung Account login to here - https://www.samsung.com/uk/apps/smartthings-find/

If you haven't enabled Remote Unlock then as @Chris_B said it will be case of Factory Resetting your Phone which means you'll loose everything unless you've backed your Phone up.

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Eleanor-53 — Tue, 19 Mar 2024 14:14:29 GMT

I will look now, however I cant do a factory reset as it wont allow my to switch phone off

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Profile closed — Tue, 19 Mar 2024 14:18:56 GMT

If that isn't an option. Then to Factory Reset your phone log in with your Google Account by Going here - https://support.google.com/android/answer/6160491?hl=en-GB

It will give you a Guide.

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Eleanor-53 — Tue, 19 Mar 2024 14:34:51 GMT

I got link on phone however phone is still locked

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Profile closed — Tue, 19 Mar 2024 16:28:47 GMT

Which link did you follow?

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

Chris_B — Tue, 19 Mar 2024 21:22:04 GMT

@Eleanor-53 Have a look at THIS It’ll explain how you can gain access to the device.

And EE can not remote in to the device to unlock.

Re: Hi, Ive locked myself out of my phone as I changed pattern and forgot it

bristolian — Tue, 19 Mar 2024 22:18:27 GMT

@Eleanor-53 wrote:

If EE could just call me, I know they could go into my settings and remove pattern

On what do you base this belief? EE is a mobile network operator and cannot override device-level security.