topic Re: Samsung s24+ restart issues in Android Devices

Samsung s24+ restart issues

biz387 — Mon, 11 Mar 2024 19:06:35 GMT

Im getting pretty frustrated. New phone delivered 3 days ago, and it restarts several times a day I would estimate it has done it 30 times since Friday. I have searched the net and found a lot of reports that this is happening with Samsung phones and Ive tried many of the fixes. Safe mode, clearing cache partition.. clearing space, deleteing apps.. AOD disable etc..

I have to rely on my phone as my alarm in the morning and after it restarts I have no confidence the alarms are going to go off.

Any suggestions before I just send it back?

Re: Samsung s24+ restart issues

Chris_B — Mon, 11 Mar 2024 19:55:30 GMT

@biz387 If it was a store sale you need to go back to the store and you should be given a replacement device as it’s faulty. If it was a online or phone sale you need to call customer service to report the issue so it can be arranged to have the device returned and replacement sent to you,

Re: Samsung s24+ restart issues

bristolian — Mon, 11 Mar 2024 20:18:18 GMT

You should not have to perform a fraction of the actions you already have, on such a new device.

Faulty phones are replaced with brand-new ones within the first 30days, if they were supplied by EE. Instore replacements may need to be first confirmed faulty by a CS Q&A-style check.

Re: Samsung s24+ restart issues

biz387 — Sun, 17 Mar 2024 02:05:02 GMT

So I took the advice and reported it faulty. The replacement was received Friday. 0 restarts. I am staggering setting it up.. case on friday.. screen protector saturday and the update tomorrow