topic Re: 'Unable to sign into account. The server password has changed.' in Android Devices

'Unable to sign into account. The server password has changed.'

43RJB — Sat, 02 Mar 2024 19:23:18 GMT

Having received my emails automatically on my Galaxy J5 for over a year, I now get the above message - which then asks me to enter the new password?

I can still access my emails on my PC but not on my phone - anyone got any ideas ?

James_B — Sun, 03 Mar 2024 08:32:49 GMT

Welcome to the EE Community, @43RJB 🙂

What happens when you enter the password for your email account?

James

43RJB — Sun, 03 Mar 2024 11:34:11 GMT

I've tried that, and nothing happened - still can not get in to my emails on my phone!!

James_B — Sun, 03 Mar 2024 11:57:11 GMT

What happens when you enter the password, @43RJB?

Do you see an error message?

James

Chris_B — Sun, 03 Mar 2024 12:26:05 GMT

@43RJB Try setting up the email client from scratch on your device. Delete all information that’s currently there.

43RJB — Sun, 03 Mar 2024 18:57:46 GMT

This seems to have worked!!! Thanks a lot

Chris_B — Sun, 03 Mar 2024 19:56:18 GMT

@43RJB you’re welcome. Usually the simplest of things is what fixes problems.

43RJB — Tue, 05 Mar 2024 11:32:21 GMT

Hi Chris

Deleting all the information and setting again from scratch worked for one day - now it works intermittently . Which does not seem to make sense!!

Leanne_T — Tue, 05 Mar 2024 13:27:31 GMT

Thanks for coming back to us.

Are you getting the same error message?

Are you connected to WiFi or using mobile data?

Leanne.

43RJB — Tue, 05 Mar 2024 17:00:09 GMT

I get the same error message - and I am connected to Wi Fi

Katie_B — Wed, 06 Mar 2024 12:36:30 GMT

Thanks for confirming @43RJB.

Are you able to try whilst using mobile data rather than WiFi?

Katie

43RJB — Wed, 06 Mar 2024 14:57:10 GMT

Never actually use mobile data, always use WiFi - having said that , not having any problems today as it is working normally ay the moment!!