topic Re: Screen burn on the new Samsung S24 Ultra in Android Devices

Screen burn on the new Samsung S24 Ultra

tracie7_988 — Mon, 04 Mar 2024 20:40:55 GMT

Anyone else experiencing screen burn on the Samsung S24 Ultra? I've only had it a month & I keep the brightness on low, and rarely use it. Never had a problem with Samsung phones before.

Re: Screen burn on the new Samsung S24 Ultra

Northerner — Mon, 04 Mar 2024 20:58:57 GMT

Hi @tracie7_988

Photo?

Never had screen burn on any of my ultra handsets and I use them extensively.

Thanks

Re: Screen burn on the new Samsung S24 Ultra

tracie7_988 — Mon, 04 Mar 2024 21:33:07 GMT

1st picture is so that you can see the line. 2nd picture shows that it coincides with the Facebook App top menu bar. Never had this on any other samsung handset I've had, and its a bit concerning as I've only had it a month.

Re: Screen burn on the new Samsung S24 Ultra

Northerner — Mon, 04 Mar 2024 21:45:13 GMT

Hi @tracie7_988

That's not a screen burn it looks more like a dead pixel line.

Can you choose a white wallpaper and set your screen to light mode. If it's still present then your screen needs replacing but you should be able to claim a replacement handset.

Thanks

Re: Screen burn on the new Samsung S24 Ultra

tracie7_988 — Mon, 04 Mar 2024 21:50:57 GMT

That's what I originally thought as it doesn't span the whole width of the screen, and appears on every other screen. I guess I'll have to make that dreaded call to EE. It's a shame their online message chat doesn't deal with technical issues.

Thanks for your help! 🙂

Re: Screen burn on the new Samsung S24 Ultra

Leanne_T — Tue, 05 Mar 2024 07:30:54 GMT

Hi @tracie7_988

Thanks for coming here.

You can find information on booking a repair on our Mobile Phone Repairs, Help page 🙂

Leanne.

Re: Screen burn on the new Samsung S24 Ultra

tracie7_988 — Wed, 06 Mar 2024 09:54:14 GMT

Hi @Leanne_T

I've managed to sort it, thank you. Getting a screen repair with my local store. If i had reported a few days ago I would have been given a new handset 😞 now i know for future reference LOL!

Re: Screen burn on the new Samsung S24 Ultra

Leanne_T — Wed, 06 Mar 2024 09:58:54 GMT

Thanks for coming back and letting me know @tracie7_988

Have a lovely day 🙂

Leanne.