topic Re: Help in Android Devices

Help

Joe42087 — Sun, 03 Mar 2024 18:32:41 GMT

My phones broke so I've been given a new one but it's saying to many attempts made enter mck code or something how do I get one .. I can't even ring 150 to try and sort it im on WiFi and can't find a way to email them

Re: Help

Chris_B — Sun, 03 Mar 2024 18:38:58 GMT

@Joe42087 Read THIS about a MCK code.

If this device is network locked you need to ask that network for the unlock code so you can use it on EE. If you don’t have the unlock code you have to request it from that network.

Re: Help

Joe42087 — Sun, 03 Mar 2024 18:58:42 GMT

How do I find out what network its signed to ?

Re: Help

XRaySpeX — Sun, 03 Mar 2024 19:09:00 GMT

Where'd you get this phone from?

Re: Help

Chris_B — Sun, 03 Mar 2024 19:55:30 GMT

@Joe42087 you say you was given a new phone, so ask the person who gave it to you.

Re: Help

Joe42087 — Sun, 03 Mar 2024 20:54:23 GMT

That was the first thing I tried mate .. unfortunately she's very old couldn't figure it out herself so it's been in the draw for over a year. I'm pretty sure it's tesco now but there saying there's no block on the phone and its my chip if anything but its definitely blocked an my chip works fine in other devices lol feel like I'm in check mate ATM

Re: Help

Leanne_T — Mon, 04 Mar 2024 07:41:08 GMT

Hi @Joe42087

Thanks for coming here 🙂

Did the phone have a SIM card in still when you were given the phone?

If not, do you know which network the original owner is with? If they are using the SIM card from the phone this may help determine which network the device is locked to.

Leanne.