topic Re: Phone not received email from Likewize in Android Devices

Phone not received email from Likewize

Cally89 — Tue, 22 Mar 2022 15:15:39 GMT

I decided to trade in my old phone this time as I was quoted a good deal, so I thought!

I received my returns package on 16.3.22 and duly posted it off the same day. On checking my tracking information it was delivered on 18.3.22. I have today (22.3.22) had an email to say my phone has not been received and the quote is due to run out in a few days time.

What the hell ...????? Now what?

Re: Phone not received email from Likewize

Leanne_T — Tue, 22 Mar 2022 15:45:32 GMT

Hi there @Cally89

Thanks for coming here.

If you would like an update on your return, please give Likewize a call, or an email. You can contact them by either emailing eeconsumer.uk@likewize.com or calling 0208 7323 798

Thanks.

Leanne

Re: Phone not received email from Likewize

Cally89 — Thu, 24 Mar 2022 19:23:31 GMT

Thanks for that. I emailed and received a reply after 24hrs. Apparently the phones don't show as 'received' until they've been inspected by the engineers which can take up to 5 working days.

So ... watch this space 😳

Re: Phone not received email from Likewize

Katie_B — Fri, 25 Mar 2022 07:01:18 GMT

Thanks for keeping us updated @Cally89.

Have a lovely day,

Katie 🙂

Re: Phone not received email from Likewize

Fionalou40 — Mon, 26 Feb 2024 07:21:21 GMT

Was this resolved? I have had the same email saying my device hasn’t been received so now I’m worried.

Re: Phone not received email from Likewize

Katie_B — Mon, 26 Feb 2024 07:51:14 GMT

Hello @Fionalou40.

Thanks for coming here.

I would recommend getting in touch with Likewize by using the contact information above.

They will be able to look into your return further.

Katie