topic Re: Locked Out of Phone in Android Devices

Locked Out of Phone

MellyD1 — Sun, 04 Feb 2024 08:50:41 GMT

Hi everyone I think I probably know the answer to this but I changed the password on my S23 (had to as company portal said i should)

And yup you guessed it I can't remember it - tried all combinatons and now i think i need to factory reset. Did try in Find my Device but my old phone is there not this one. Problem is I can't unlock it to factory reset & if i follow the steps using the buttons it just comes back on.

I suspect a trip to the shop is coming.

NB I'd like to caveat all this by saying I have a new puppy and lack of sleep & brain fog is my defence - i even put the butter in the freezer yesterday!!!! 🤣

TIA

Re: Locked Out of Phone

bristolian — Sun, 04 Feb 2024 09:10:53 GMT

There's nothing more a retail shop can do to unlock an Android phone than what you can do - by design, if the phone is locked you need the PIN/password to unlock it.

Try the steps on Google Help too, there's a few remote recovery options outlined - https://support.google.com/android/answer/7663172?hl=en-GB

Re: Locked Out of Phone

MellyD1 — Sun, 04 Feb 2024 09:16:44 GMT

Thanks I think i've tried most of that - it was more help to factory reset which i seem to be incapable of doing!

Re: Locked Out of Phone

James_B — Sun, 04 Feb 2024 14:26:12 GMT

Does this Samsung Support video help, @MellyD1?

James

Re: Locked Out of Phone

MellyD1 — Sun, 04 Feb 2024 14:54:16 GMT

Hi James thanks for this but its slightly more complicated?? So I can't unlock the phone as no pin, i can't turn it off as no pin and its in Airplane mode so i think it needs a hard reset which i believe it needs to be off so i have to drain the battery to do this??

Re: Locked Out of Phone

James_B — Sun, 04 Feb 2024 15:28:21 GMT

Hi @MellyD1,

If you swipe down the notification shade on your lock screen and turn off airplane mode, are you then able to see it at Find your phone (google.com)?

James

Re: Locked Out of Phone

MellyD1 — Sun, 04 Feb 2024 16:15:20 GMT

No need to unlock to turn off airplane mode 😞 honestly i'm in a circle of perpetual doom!

i did pop into the EE shop in Sunderland today hoping they had a fancy button to press and it was them that advised to drain and then hard reset

Re: Locked Out of Phone

Leanne_T — Mon, 05 Feb 2024 07:42:22 GMT

Hi @MellyD1

Can you try the steps on the How do I perform a factory reset on my mobile device? | Samsung UK page to see if you can use the buttons to factory reset, if not there is an option to contact Samsung for further support 🙂

Leanne.