topic Re: Mobile data not working in Android Devices

Mobile data not working

Emma71077 — Thu, 01 Feb 2024 16:44:54 GMT

I have transfered to EE from BT. I have a Samsung galaxy a12 I cannot use any mobile data. Phone and text work fine and apps etc work when connected to WiFi. I have switched phone on and off without success.

Any other ideas please

Re: Mobile data not working

Christopher_G — Thu, 01 Feb 2024 18:20:18 GMT

Hi @Emma71077

Welcome to the community.

Is it a contract or pay as you go SIM? Is mobile data switched on in the phone settings?
Chris

Re: Mobile data not working

Emma71077 — Thu, 01 Feb 2024 18:41:28 GMT

Contract with unlimited data

Re: Mobile data not working

Christopher_G — Thu, 01 Feb 2024 18:43:53 GMT

OK, thanks @Emma71077

Is the mobile data switched on in your settings?

Chris

Re: Mobile data not working

Emma71077 — Thu, 01 Feb 2024 19:00:21 GMT

Yes

Re: Mobile data not working

Leanne_T — Fri, 02 Feb 2024 07:45:05 GMT

Thanks @Emma71077

If you log into your EE app and select Profile, Settings and Permissions, do you have Use data turned on?

Leanne.

Re: Mobile data not working

Emma71077 — Fri, 02 Feb 2024 15:11:51 GMT

Thanks leanne that's fixed it

Much appreciated

Re: Mobile data not working

Leanne_T — Fri, 02 Feb 2024 15:13:33 GMT

No problem at all @Emma71077

Leanne 🙂