topic Re: Phone cant make/receive calls and mobile data doesn’t work in Android Devices

Phone cant make/receive calls and mobile data doesn’t work

Hisham6 — Mon, 29 Jan 2024 17:47:34 GMT

My Samsung s20 Ultra suddenly stopped making and receiving calls and the mobile data doesn't work either. When trying to make a call, a message on the bottom shows saying "not registered to network". I've tried restarting the phone, made sure flight mode is off, taken the sim out etc, the sim works in other phones however not my Samsung s20 Ultra.

Re: Phone cant make/receive calls and mobile data doesn’t work

XRaySpeX — Mon, 29 Jan 2024 18:32:14 GMT

Are you abroad?

Re: Phone cant make/receive calls and mobile data doesn’t work

Northerner — Mon, 29 Jan 2024 19:03:10 GMT

Hi @Hisham6

Where did you get your device, from EE or elsewhere.

Thanks

Re: Phone cant make/receive calls and mobile data doesn’t work

Hisham6 — Mon, 29 Jan 2024 19:31:13 GMT

I was abroad however I have roaming on my contract, it was working the whole time

Re: Phone cant make/receive calls and mobile data doesn’t work

Hisham6 — Mon, 29 Jan 2024 19:31:41 GMT

I bought it from Samsung but my phone contract is with EE

Re: Phone cant make/receive calls and mobile data doesn’t work

XRaySpeX — Mon, 29 Jan 2024 22:52:45 GMT

But did you enable it by texting ROAMING to 150 before you left UK?

Re: Phone cant make/receive calls and mobile data doesn’t work

Hisham6 — Mon, 29 Jan 2024 22:56:01 GMT

Yes I did, however I'm back in the UK and it still doesn't work, still displays the same "not registered on network" message

Re: Phone cant make/receive calls and mobile data doesn’t work

Katie_B — Tue, 30 Jan 2024 07:31:47 GMT

Hi @Hisham6.

If you are continuing to see this error now you are back in the UK and your SIM works OK in other phones, I would recommend getting in touch with Samsung.

Katie