topic Re: Voicemail missing in Android Devices

Voicemail missing

WightMan75 — Sat, 20 Jan 2024 06:53:19 GMT

I have a Galaxy A41 on a PAYG account.

I have just noticed voicemail has switched off and text VM ON doesn't work.

Any suggestions?

Re: Voicemail missing

Chris_B — Sat, 20 Jan 2024 08:07:12 GMT

@WightMan75 Try texting VM OFF to 150 then restart the device then try VM ON to 150.

You could also try VOICEMAIL DIVERT ON to 150

Re: Voicemail missing

WightMan75 — Sat, 20 Jan 2024 08:16:55 GMT

Thanks

I'll give that a try

Re: Voicemail missing

WightMan75 — Sat, 20 Jan 2024 08:38:20 GMT

Now this is curious!

VM off gets a positive response.

The two methods for switching voicemail on both get:

‐------

Sorry, we're having some trouble completing your request at the moment. Please try again later.

-------

On the plus side:

EE have upgraded my community badge 🎉

Re: Voicemail missing

Northerner — Sat, 20 Jan 2024 09:36:38 GMT

Hi @WightMan75

Try restarting your device and trying again.

Thanks

Re: Voicemail missing

WightMan75 — Sat, 20 Jan 2024 10:32:29 GMT

No joy with that.

Bring back CTRL-ALT-DEL! That always worked. 🙈

Re: Voicemail missing

bristolian — Sat, 20 Jan 2024 12:26:17 GMT

In what way is your voicemail "switched off"?

Are you unable to gain access to it by calling 222 or speed-dial 1? Or are the auto-diverts on incoming calls not working?

Re: Voicemail missing

WightMan75 — Sat, 20 Jan 2024 12:37:34 GMT

Thanks for your advice.

When someone calls and the phone is not answered the incoming caller is told the recipient is unavaiable.

They are given no opportunity to leave a message.

I haven't tried 222 yet. I will.

Re: Voicemail missing

WightMan75 — Sun, 21 Jan 2024 17:01:37 GMT

222 gives me access to voicemail options.

What's next?

Re: Voicemail missing

bristolian — Sun, 21 Jan 2024 18:46:19 GMT

Calling 222 is the means to access your voicemail.

If the issue is with incoming calls not diverting, you should be able to set them manually via your phone's call divert settings - you're looking for the "divert when busy, unreachable or unanswered" option to set a divert to +447953222222

Re: Voicemail missing

WightMan75 — Sun, 21 Jan 2024 20:33:05 GMT

I can't find a reference to call divert either in the unit phone app or in
general settings.

The phone app has a section 'voicemail' which lists +447953222222.

Puzzled

Re: Voicemail missing

Christopher_G — Mon, 22 Jan 2024 08:03:47 GMT

Hi @WightMan75

Welcome to the community.

If you speak to our Mobile Care team, they may be able to try 'refreshing' your SIM card.

Chris

Re: Voicemail missing

WightMan75 — Mon, 22 Jan 2024 19:51:05 GMT

Thanks for your continued interest

Tony

Re: Voicemail missing

Leanne_T — Tue, 23 Jan 2024 08:07:38 GMT

Let us know how you get on after speaking to our Mobile Care team @WightMan75

Leanne 🙂

Re: Voicemail missing

ln1869 — Wed, 17 Apr 2024 11:50:46 GMT

thanks, this worked for me!