topic Re: Getting google OFF my phone in Android Devices

Getting google OFF my phone

NorthTower — Thu, 11 Jan 2024 00:49:35 GMT

It seems my msg facilities has been taken over by Google, and now I don't get any? There is a just a Google screen?

Re: Getting google OFF my phone

Leanne_T — Thu, 11 Jan 2024 08:33:18 GMT

Hi @NorthTower

Thanks for coming back to the community.

Is this when you go into your text message app?

What device are you using?

Leanne 🙂

Re: Getting google OFF my phone

bristolian — Thu, 11 Jan 2024 10:07:45 GMT

You may have "RCS Chat" enabled - the option to disable should be under Messages > Settings > Chat settings.

Exact location may vary between Android versions.

Re: Getting google OFF my phone

NorthTower — Fri, 12 Jan 2024 13:17:13 GMT

No, it is not enabled.

Re: Getting google OFF my phone

NorthTower — Fri, 12 Jan 2024 13:26:17 GMT

My phone is 5033_EX Android 8.1

Yes. When I click on msgs, there are no incoming msgs, that I know have been sent.

I tried ringing my mobile from my landline and I just get a msg saying 'calls are not being connected to this number' so does that include txt msgs as well?

Re: Getting google OFF my phone

James_B — Fri, 12 Jan 2024 13:29:01 GMT

Hi @NorthTower,

Are you using a pay as you go or pay monthly plan?

Has it been out of use for an extended period?

Are you in the UK or roaming?

Can you make outbound calls?

James

Re: Getting google OFF my phone

NorthTower — Tue, 16 Jan 2024 22:45:08 GMT

I am in the UK, using PAYG £6.50 credit, and I can't make outgoing calls.

Re: Getting google OFF my phone

Christopher_G — Wed, 17 Jan 2024 07:58:45 GMT

Does your phone show 'EE' next to signal bars, @NorthTower. Do you hear a message when you try to make a call? What does it say?

Chris

Re: Getting google OFF my phone

NorthTower — Wed, 17 Jan 2024 10:54:30 GMT

What are signal bars ? Presumably something that should be in the symbols across the top of the screen?

I also note it no longer charges fully - could it just be a worn out battery?

Re: Getting google OFF my phone

NorthTower — Wed, 17 Jan 2024 10:58:35 GMT

There is only a flashing downward pointing triange next to the signal bars - which are quite low - and there is no EE showing

Re: Getting google OFF my phone

Christopher_G — Wed, 17 Jan 2024 11:14:41 GMT

I think the upside down triangle that you mentioned is 'data saver' mode, which shouldn't affect your calls, @NorthTower.

When was the last time you used your phone to make a call, or send a text message? When was the last time you topped up?

Have you tried restarting the phone?

Chris

Re: Getting google OFF my phone

NorthTower — Wed, 17 Jan 2024 11:15:09 GMT

Actually this phone is a 5033X_EEA, I am now looking for a manual, what does the EEA stand for?

Re: Getting google OFF my phone

NorthTower — Wed, 17 Jan 2024 11:21:24 GMT

I don't know how?

Re: Getting google OFF my phone

Christopher_G — Wed, 17 Jan 2024 11:44:02 GMT

The EEA could mean that it's a European software variant, @NorthTower.

This seems to be the user manual for the 5033X.

Chris

Re: Getting google OFF my phone

NorthTower — Wed, 17 Jan 2024 23:21:42 GMT

I have got the manual which will help. But there are symbols on the screen not in the manual a bell with a line through it, and a sort of greek b shape covered by a cross? And there is still no EE next to the signal bars?

Re: Getting google OFF my phone

NorthTower — Wed, 17 Jan 2024 23:34:30 GMT

ok, that was blue tooth, and I got sound back. but still wont take incoming calls?

Re: Getting google OFF my phone

James_B — Thu, 18 Jan 2024 08:09:17 GMT

When was the last time you used your phone for a chargeable service, @NorthTower?

If it was a while ago, your account could be in hibernation.

Please see What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for more information.

James

Re: Getting google OFF my phone

NorthTower — Wed, 24 Jan 2024 08:25:53 GMT

Yes, it was the hibernation thing. I can now make and receive calls, but still txt msgs are not getting through?

Re: Getting google OFF my phone

Leanne_T — Wed, 24 Jan 2024 08:44:02 GMT

Hi @NorthTower

Can you text BALANCE to 150, does the message send and do you get a reply with your balance information?

Leanne.

Re: Getting google OFF my phone

NorthTower — Wed, 24 Jan 2024 08:58:02 GMT

No. It just says trouble sending try again