topic Re: My Google pixel 7a will not switch on in Android Devices

My Google pixel 7a will not switch on

JosBrow12 — Wed, 10 Jan 2024 22:32:26 GMT

I upgraded my phone less than a month ago and the handset will not switch on. I noticed when I first got it that when i would put it on charge it would say it was going to take 7 hours to get a full charge. I put that down to me using my old samsung wire, but when I began using my google one it made no difference. Today i had it on charge and it wasn't actually charging it, It was just maintaining the charge. When I took it off charge it died and now it will not switch back on. Can EE exchange the handset as it is within 30 days. I cannot see what my legal rights are after the 14 day cooling off period. Any help would be greatly appreciated

Re: My Google pixel 7a will not switch on

bristolian — Wed, 10 Jan 2024 22:46:20 GMT

You need to report the fault to EE CS in the first instance, was the phone purchased via online/telesales? Or was it in an retail store?

https://ee.co.uk/help/mobile/fix-problem/i-have-a-problem-with-my-device

Re: My Google pixel 7a will not switch on

JosBrow12 — Wed, 10 Jan 2024 23:08:37 GMT

It was upgraded over the phone. I need to work out how to call EE as I only have the my phone which will not switch on

Re: My Google pixel 7a will not switch on

bristolian — Wed, 10 Jan 2024 23:29:18 GMT

CS are on 0800 0798586 from any working phone. It doesn't need to be an EE one, or a mobile.

Also check for a local repair store on https://ee.co.uk/local-repairs

Re: My Google pixel 7a will not switch on

JosBrow12 — Wed, 10 Jan 2024 23:37:28 GMT

Thanks a lot! It has now come back on, but is saying it will take 7 hours to fully charge. I don't understand why It would take that long.

Re: My Google pixel 7a will not switch on

Leanne_T — Thu, 11 Jan 2024 07:32:23 GMT

Morning @JosBrow12

Please call us today on 150 from the phone if this is working again or the number @bristolian provided, and the team will run some troubleshooting and let you know the next steps needed for the charging issue.

Leanne.

Re: My Google pixel 7a will not switch on

354- — Thu, 11 Jan 2024 17:15:49 GMT

@JosBrow12 - What type of charger make and model are you using? Wired ?Wireless?

https://support.google.com/pixelphone/answer/7106961?hl=en#:~:text=We%20recommend%20you%20use%20the,not%20work%20with%20Pixel%20phones.