topic Re: Keypad not working in Android Devices

Keypad not working

Gav70 — Tue, 02 Jan 2024 12:22:59 GMT

When I ring a call centre the numbers on my keypad aren't working to choose options, also to delete/repeat voicemails? Any suggestions please

Re: Keypad not working

bristolian — Tue, 02 Jan 2024 12:32:43 GMT

There are a couple of specific menu options you need to enable on Android phones for this to work. The steps are explained on this Samsung support page, which are replicable on my A-series devices.

https://eu.community.samsung.com/t5/galaxy-s22-series/keypad-and-dtmf-tones-not-working-during-a-call-s22-ultra/td-p/5244619

Re: Keypad not working

Gav70 — Tue, 02 Jan 2024 12:51:38 GMT

Thank you but both settings are correct on my phone and its still not
working only started since update a couple of days ago

Re: Keypad not working

Christopher_G — Tue, 02 Jan 2024 15:50:22 GMT

Thanks for checking, @Gav70. Could you try restarting your device please? Does the same thing happen when you call your voicemail?

Chris

Re: Keypad not working

Gav70 — Tue, 02 Jan 2024 15:52:38 GMT

It was to do with the Samsung keyboard not being switched on as far as I
can see

Re: Keypad not working

Christopher_G — Tue, 02 Jan 2024 17:14:21 GMT

Is it working now, @Gav70?

Chris

Re: Keypad not working

Gav70 — Tue, 02 Jan 2024 17:28:38 GMT

It is yes thanks

Re: Keypad not working

Christopher_G — Tue, 02 Jan 2024 17:40:57 GMT

Good stuff, thanks for letting me know, @Gav70

Chris