topic Re: Not Receiving Verification Code Texts on Android. in Android Devices

Not Receiving Verification Code Texts on Android.

john05forshaw — Fri, 29 Dec 2023 15:26:34 GMT

I do not know why but one day my phone stopped receiving Verification Code Texts and I have tried everthing.

Leanne_T — Sat, 30 Dec 2023 07:11:13 GMT

Thanks for coming to the community.

Are you unable to receive verification codes from more than one company?

Are you in the UK?

Leanne.

john05forshaw — Sat, 30 Dec 2023 15:00:06 GMT

I am in the UK and I am only using EE.

Leanne_T — Sat, 30 Dec 2023 15:01:14 GMT

Is the verification code being sent from EE?

Leanne.

john05forshaw — Sat, 30 Dec 2023 15:11:24 GMT

Verification code is being sent using the EE network and I don't know why am not getting it.

Leanne_T — Sat, 30 Dec 2023 15:13:47 GMT

If you give us a call on 150, our tech guides can complete a network reset for you to see if this resolves the issue.

Leanne.