topic Re: EE is rubbish in Android Devices

EE is rubbish

Kimbo66 — Sat, 30 Dec 2023 12:58:36 GMT

Does anyone else think EE is absolutely rubbish ?

Re: EE is rubbish

Schockwave — Sat, 30 Dec 2023 13:01:22 GMT

@Kimbo66 , no it is not rubbish, many do not have a problem, what problems do you have and maybe we can help here, need more information. I have been with them since Orange, which is August 1995!

Re: EE is rubbish

Northerner — Sat, 30 Dec 2023 14:54:42 GMT

Hi @Kimbo66

On what basis are you making this comment.

Thanks

Re: EE is rubbish

Kimbo66 — Sat, 30 Dec 2023 14:59:04 GMT

I have tried to get my problem resolved and have been promised that it was sorted. But it isn't. After numerous attempts and over an hour talking to their chat help.

Re: EE is rubbish

Kimbo66 — Sat, 30 Dec 2023 14:59:45 GMT

On the basis that EE keep saying that they have fixed my issue but never do

Re: EE is rubbish

Leanne_T — Sat, 30 Dec 2023 15:05:12 GMT

Hi @Kimbo66

Could you let us know some further details on the problems you are having and we will certainly see if we can help on the community?

Leanne.

Re: EE is rubbish

Kimbo66 — Sun, 31 Dec 2023 16:13:40 GMT

Hi Leanne.

EE keep charging me to send photos. Last month was £9, spoke to their rep and he said he would remove the charge, he didn't, I ended up paying it. This month they have charged me again even though the rep said the charges would stop. Wish I'd gone with a different company

Re: EE is rubbish

bristolian — Sun, 31 Dec 2023 16:45:06 GMT

@Kimbo66 wrote:

Hi Leanne.

EE keep charging me to send photos. Last month was £9

If you are sending pictures as MMS (Multimedia Messages) they will be chargeable with all networks.

You can either add an MMS bundle to reduce the cost, or send photos/videos via a messaging app such as WhatsApp or Messenger. They will then be charged as data usage.

Re: EE is rubbish

Kimbo66 — Mon, 01 Jan 2024 13:21:38 GMT

I've already spent a lot of time speaking to customer services. They promised to remove the charge and not charge me in future. Neither of these things has happened

Re: EE is rubbish

Kimbo66 — Mon, 01 Jan 2024 13:24:20 GMT

I was convinced to switch from BT as the companies are merging. It was supposed to be a like for like swap. I didnt pay for mms pictures with BT. My old BT contract is now proving to be cheaper than the EE one. I feel I've been conned

Re: EE is rubbish

NW_Saint — Mon, 01 Jan 2024 13:42:47 GMT

Picture messaging is not usually included in a sim deal, did you have an “add-on” with BT or are you able to detail exactly what your sim deal with BT was.

Re: EE is rubbish

Kimbo66 — Mon, 01 Jan 2024 13:49:33 GMT

Not sure, I was with BT for years. The thing is, I spoke to a EE rep and he promised to sort it out. But he actually did nothing. My old bill wasn't amended as he promised also pictures are still being charged even though the guy said they wouldn't be.

Re: EE is rubbish

timprocter — Mon, 01 Jan 2024 14:17:29 GMT

Sadly unless you had a deal with BT getting free MMS everyone has had to pay for pictures sent via text.

You obviously haven't read the small print when joining EE.

Re: EE is rubbish

Kimbo66 — Mon, 01 Jan 2024 17:46:43 GMT

It was a phone call. I rang BT to pay my bill and was told BT is finishing, did I want to join EE ? The initial offer was better than the one I was on. Now, though, it's proving more expensive. If I was an untrusting individual, I'd swear EE didn't mention the extra charges on purpose. Just like the help rep promised to sort it out. Could it possibly be that EE are just economical with the truth ?

Re: EE is rubbish

XRaySpeX — Tue, 02 Jan 2024 21:29:29 GMT

If you've sent MMS then you pay for them, 83p each with EE. They are not included in your allowance. The same went for BT but the cost was 40p each.

Re: EE is rubbish

carguy143 — Sat, 06 Jan 2024 17:00:38 GMT

If you've been told that they're going to waive the charge then that's great. However, to expect them to waive charges every month if you continue to use MMS is insane. As others have said, MMS is not included unless you have a bundle. Other messaging options are available such as WhatsApp, Telegram, Facebook messenger, etc.